Rapid growth, evolving business needs, and fragmented service delivery create challenges in maintaining consistency and optimising performance. Internally, siloed processes, lack of visibility, and outdated systems hinder transformation. This session explores how service management can revolutionise GBS by driving standardisation, improving service delivery, and enabling scalability. Learn how to implement an enterprise-wide service management framework, leverage automation, and integrate platforms like ServiceNow to streamline operations, enhance user experience, and future-proof shared services for long-term success. 

·       Enhance efficiency and scalability by implementing a standardised service management framework across GBS

·       Eliminate silos and improve visibility by integrating enterprise-wide service management tools

·       Drive consistency in service delivery by automating workflows and optimizing end-to-end processes

·       Future-proof GBS operations by embedding continuous improvement and adaptability into service management strategies