END-TO-END VALUE CREATION:
DRIVING MEASURABLE VALUE BEYOND COST CUTTING TOWARDS STRATEGIC IMPACT

21 - 23 October, 2025 | Postillion Hotel & Convention Centre Amsterdam, Amsterdam, Netherlands

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Janne Pedersen

Nordic Head of HR Services Danske Bank

Conference Day 1: Wednesday 22nd October

3:00 PM PANEL DISCUSSION: RESTORING THE HUMAN TOUCH IN THE DIGITAL AGE

In an era where automation and AI-driven processes are driving efficiency, organisations face a critical challenge: how to maintain efficiency while preserving the human connection. As digital solutions streamline operations in service centers, employees often feel disconnected, leading to disengagement and lower satisfaction. To address this, companies must rethink how technology and human-centric strategies coexist. This session will explore practical approaches to embedding empathy, personalisation, and meaningful interactions into HR services.

· Improve trust in HR services by leveraging stabilisation and transparency

· Increase employee satisfaction by designing seamless, people-first digital experiences

· Drive HR service excellence by balancing automation with a strategic human touch

Check out the incredible speaker line-up to see who will be joining Janne.

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