END-TO-END VALUE CREATION:
DRIVING MEASURABLE VALUE BEYOND COST CUTTING TOWARDS STRATEGIC IMPACT

21 - 23 October, 2025 | Postillion Hotel & Convention Centre Amsterdam, Amsterdam, Netherlands

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Jessica Shields

Vice President - International Business Operations & Global Business Services Dexcom

Conference Day 1: Wednesday 22nd October

11:30 AM PANEL DISCUSSION: EXPANDING GLOBAL BUSINESS SERVICES FUNCTIONS FOR STRATEGIC GROWTH

As businesses navigate economic uncertainty, talent shortages, and digital disruption, GBS must evolve beyond traditional back-office functions. Many struggle with fragmented processes, limited automation, and a lack of strategic integration. To stay competitive, GBS must embrace end-to-end process ownership, data-driven decision-making, and digital transformation and expand their offering outside of the traditional GBS functions. This panel discussion explores how organisations can expand GBS into high-value areas like analytics, cybersecurity, digital marketing and customer experience—unlocking efficiency and innovation.

· Enhance efficiency by owning end-to-end business processes

· Boost decision-making by leveraging AI, data analytics, and automation

· Strengthen security by embedding compliance and cybersecurity within GBS

· Drive business value by aligning GBS with strategic growth initiatives

Check out the incredible speaker line-up to see who will be joining Jessica.

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