Marc brings over 16 years of experience in leading large-scale transformations of global business services (GBS) at multinational companies including Sodexo, Nokia, and Alcatel-Lucent. Throughout his career, he has driven complex transitions, process harmonization, vendor governance, and the deployment of automation technologies in shared service environments. Currently completing an Executive MBA in AI and Data Innovation, Marc now focuses on integrating advanced AI capabilities into the GBS operating model. His hybrid expertise – combining deep operational understanding with recent technical upskilling – uniquely positions him to explore the reinvention of shared services through intelligent automation.
The impact of AI is no longer just about the technology itself. Many GBS organisations are evaluating AI’s profound impact on their workforce strategies. Key discussion points also cover the contentious question of AI ownership: should AI leadership reside within the onshore organisation or GBS organisations? Join this engaging panel session and explore answers to the following questions:
· How can we anticipate AI's impact on the workforce? Assessing how AI is transforming workforce dynamics, shifting tasks, roles, and workforce distribution.
· How can GBS organisations effectively prepare their people for the AI future, and what are the different approaches?
Check out the incredible speaker line-up to see who will be joining Marc.
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