While many organisations showcase early deployments of agentic AI, this workshop brings a forward-looking perspective rooted in research and strategic analysis. Drawing on insights from an executive MBA thesis, you will explore the potential of agentic AI in GBS: why its impact extends beyond automation, how it reshapes operating models, and what strategic benefits can be unlocked. Participants will discover the 12 key factors critical for successful deployment, derived from industry experts and practical experiences.

The impact of AI is no longer just about the technology itself. Many GBS organisations are evaluating AI’s profound impact on their workforce strategies. Key discussion points also cover the contentious question of AI ownership: should AI leadership reside within the onshore organisation or GBS organisations? Join this engaging panel session and explore answers to the following questions:

·       How can we anticipate AI's impact on the workforce? Assessing how AI is transforming workforce dynamics, shifting tasks, roles, and workforce distribution.

·       How can GBS organisations effectively prepare their people for the AI future, and what are the different approaches?