When creating a successful HR shared services center it is critical to build credibility with key partners, senior leadership and the board. Understanding how to transition from a traditional HR mindset to a commercially focused, data-driven approach that resonates with executives whilst ensuring that your employees are at the heart of the business. This presentation will focus on shared services implementation, strategic leadership, and how to use data to influence board-level decisions. 

·       Explore how to implement and scale shared services from scratch, while building trust and buy-in from employees and leaders alike 

·       Master the skill of presenting HR data to senior leadership in a way that demonstrates commercial value and business alignment 

·       Discover strategies for managing team performance and setting realistic, yet ambitious expectations, ensuring collaborative success 

In a world of constant disruption, shared services leaders must embed a culture of change to drive agility and long-term success. Rapid technological advancements, evolving business priorities, and shifting workforce expectations demand a proactive approach to transformation. Internally, resistance to change, siloed mindsets, and outdated processes can hinder progress. This panel will explore how leaders can foster a culture of adaptability, empower teams to embrace change, and implement agile ways of working.

·       Foster an agile mindset across teams by encouraging continuous learning, adaptability, and innovation

·       Overcome resistance to change by using clear communication, engagement strategies, and leadership alignment

·       Empower employees to drive transformation by creating ownership, accountability, and upskilling initiatives

As GBS evolves amid digital transformation and increasing complexity, the need for adaptable, purpose-driven leaders has never been greater. Yet, leadership pathways remain challenging due to gender equity gaps, unconscious bias, and self-limiting beliefs. This session brings together industry leaders from our SSOWOMENs Day to explore strategies for breaking these barriers and fostering inclusive leadership. From mentorship and sponsorship to authentic leadership and career navigation, learn how to empower women in leadership while building a culture that supports diverse talent.

• Develop a strong leadership identity by mastering situational leadership, personal branding, and the balance between authenticity and influence
• Break through career barriers by recognising and addressing unconscious bias, imposter syndrome, and self-limiting beliefs
• Drive purpose-led transformation by adopting inclusive leadership principles that create high-impact teams in the evolving GBS landscape
• Champion and uplift women in leadership by leveraging mentorship, sponsorship, and reverse mentoring to build a culture of continuous growth