END-TO-END VALUE CREATION:
DRIVING MEASURABLE VALUE BEYOND COST CUTTING TOWARDS STRATEGIC IMPACT

21 - 23 October, 2025 | Postillion Hotel & Convention Centre Amsterdam, Amsterdam, Netherlands

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Piotr Wilk

Operational Excellence Manager Heineken

An accomplished finance leader with extensive experience in business and shared service organizations. Currently, he serves as the Head of Operational Excellence at HEINEKEN Global Shared Services, where he leads automation, continuous process improvement, service management and process expertise initiatives across organization. He also drives global product teams that support Finance & Procurement transactional processes worldwide.

In his previous roles, Piotr was responsible for FP&A processes in the Europe region at HEINEKEN, where he established the FP&A Center of Expertise in Poland and transformed the function into a data-driven and business-partnering organization. With over 15 years of experience in financial and business controlling and treasury, Piotr has a proven track record of optimizing and standardizing operational processes. He excels in strategic leadership, team and talent management, and has a passion for continuous improvement.

Conference Day 2: Thursday 23rd October

11:40 AM CASE STUDY - HOW HEINEKEN’S AIRA TRANSFORMED FINANCE OPERATIONS WITH AI

Global shared service centers face growing pressure to reduce costs, increase efficiency, and meet rising stakeholder expectations. In Poland’s highly competitive BPO landscape, HEINEKEN Global Shared Services responded with AIRA—an AI-powered solution that transformed finance operations. Addressing challenges in automation, query resolution, and cross-functional collaboration, AIRA integrates with ServiceNow, SAP, OpenAI, and other platforms to streamline processes and boost performance. The results? A 46% increase in efficiency, 21,000 manual hours saved annually, a 20% drop-in error rates and a 36% increase in productivity.

Achieve faster query resolution by integrating AI with service management and ERP platforms
Enhance finance team productivity by automating manual tasks through intelligent tools like RPA and NLP
Drive cross-functional collaboration by aligning Finance and Digital & Technology teams through shared data and goals

· Establish a scalable innovation model by leveraging best-in-class platforms to future-proof shared services

Check out the incredible speaker line-up to see who will be joining Piotr.

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