END-TO-END VALUE CREATION:
DRIVING MEASURABLE VALUE BEYOND COST-CUTTING TOWARDS STRATEGIC IMPACT

21 - 23 October 2025 | Postillion Hotel & Convention Centre Amsterdam, Amsterdam, Netherlands

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Raphaëlle Thelemaque

Head of HR Shared Services Pearson

With nearly 20 years of experience across the HR spectrum, Rapha Thelemaque currently leads Pearson’s HR Shared Services and in-country HR delivery teams globally.

Her journey spans payroll, employee relations, benefits, HR project management, and leadership roles at regional and global levels. She previously led Benefits Delivery for EMEA and later EMEA & APAC, before joining Pearson in 2023 to head the global “Country Care” function. In 2024, she took on the broader role of Head of HR Shared Services.

Rapha is passionate about operational excellence, but always with a human lens. She brings deep expertise in organizational design, business architecture, and service optimization—and is now actively embedding AI into core HR processes to future-proof the function. Her pragmatic and people-first approach to transformation makes her a go-to voice in the evolution of HR-as-a-Service.

Conference Day 1: Wednesday 22nd October

3:00 PM PANEL DISCUSSION: RESTORING THE HUMAN TOUCH IN THE DIGITAL AGE

In an era where automation and AI-driven processes are driving efficiency, organisations face a critical challenge: how to maintain efficiency while preserving the human connection. As digital solutions streamline operations in service centers, employees often feel disconnected, leading to disengagement and lower satisfaction. To address this, companies must rethink how technology and human-centric strategies coexist. This session will explore practical approaches to embedding empathy, personalisation, and meaningful interactions into HR services.

· Improve trust in HR services by leveraging stabilisation and transparency

· Increase employee satisfaction by designing seamless, people-first digital experiences

· Drive HR service excellence by balancing automation with a strategic human touch

Check out the incredible speaker line-up to see who will be joining Raphaëlle.

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