END-TO-END VALUE CREATION:
DRIVING MEASURABLE VALUE BEYOND COST CUTTING TOWARDS STRATEGIC IMPACT

21 - 23 October, 2025 | Postillion Hotel & Convention Centre Amsterdam, Amsterdam, Netherlands

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Sergio Oliveira

Digital Innovation & Excellence Leader Philips

Conference Day 1: Wednesday 22nd October

9:00 AM KEYNOTE CASE STUDY: DIGITAL TRANSFORMATION IN SHARED SERVICES: LEVERAGING AI AND DATA ANALYTICS FOR SUCCESS

Organisations undergoing digital transformation in shared services face challenges such as evolving customer expectations, regulatory complexities and the rapid pace of technological change. More specifically, the integration of AI and data analytics presents challenges related to data quality, system compatibility and workforce preparedness. To unlock the full potential of these technologies, businesses must establish a clear strategy, invest in robust data governance and drive cultural change. This session explores best practice examples for implementing AI and data analytics, ensuring scalability, efficiency and business impact.

• Improve decision-making by leveraging real-time data insights and predictive analytics, allowing for bias-free reporting

• Enhance process efficiency by automating repetitive tasks with AI-driven solutions

• Ensure data accuracy by establishing strong data governance frameworks

Check out the incredible speaker line-up to see who will be joining Sergio.

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