Traditional KPIs often focus on effort rather than outcomes, leading to misaligned priorities and limited business impact. Many finance and GBS leaders struggle with defining meaningful KPIs that capture efficiency, cost savings, and strategic contributions. This panel discussion will explore how to redesign measurement frameworks, redefine what value looks like to the organisation, and align KPIs with business objectives.

·       Demonstrate real business value by shifting from effort-based KPIs to impact-driven metrics aligned with strategic goals

·       Enhance decision-making by leveraging AI and advanced analytics to track meaningful performance indicators

·       Align teams across functions by creating shared success metrics that reflect business-wide priorities

·       Understanding that end-user satisfaction is a key measurement of the value provided by service centers

As GBS evolves amid digital transformation and increasing complexity, the need for adaptable, purpose-driven leaders has never been greater. Yet, leadership pathways remain challenging due to gender equity gaps, unconscious bias, and self-limiting beliefs. This session brings together industry leaders from our SSOWOMENs Day to explore strategies for breaking these barriers and fostering inclusive leadership. From mentorship and sponsorship to authentic leadership and career navigation, learn how to empower women in leadership while building a culture that supports diverse talent.

• Develop a strong leadership identity by mastering situational leadership, personal branding, and the balance between authenticity and influence
• Break through career barriers by recognising and addressing unconscious bias, imposter syndrome, and self-limiting beliefs
• Drive purpose-led transformation by adopting inclusive leadership principles that create high-impact teams in the evolving GBS landscape
• Champion and uplift women in leadership by leveraging mentorship, sponsorship, and reverse mentoring to build a culture of continuous growth