Victoria leads on KPMG’s GBS Corporates within the UK and is the Next Gen Strategy Leader for GBS across all markets. With over 15 years of experience in delivering comprehensive GBS and Finance transformation projects for FTSE 100 companies, Victoria designs and delivers Next Gen Global Business Services, Operating Models, Business Process Outsourcing, and digital transformation projects across EMEA, US, Africa and APAC for a range of front, middle and back office functions and end to end solutions. Being a strategic GBS practitioner, Victoria’s latest innovative thinking has resulted in the creation of KPMG’s Agentic Corporate Services offering and she leads the charge on the go to market capabilities and delivery of this solution. Having wide-ranging experience for Agentic AI deployments at leading global organizations, she supports companies in bringing their GBS structures to the next level of AI-enabled digital maturity and value creation. She is recognized for her ability to cultivate strong client relationships, secure senior stakeholder buy-in and consistently delivers projects to clients’ great satisfaction.
Traditional KPIs often focus on effort rather than outcomes, leading to misaligned priorities and limited business impact. Many finance and GBS leaders struggle with defining meaningful KPIs that capture efficiency, cost savings, and strategic contributions. This panel discussion will explore how to redesign measurement frameworks, redefine what value looks like to the organisation, and align KPIs with business objectives.
· Demonstrate real business value by shifting from effort-based KPIs to impact-driven metrics aligned with strategic goals
· Enhance decision-making by leveraging AI and advanced analytics to track meaningful performance indicators
· Align teams across functions by creating shared success metrics that reflect business-wide priorities
· Understanding that end-user satisfaction is a key measurement of the value provided by service centers
Check out the incredible speaker line-up to see who will be joining Victoria.
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