In today’s competitive market, organisations are transforming their global business services (GBS) function to deliver a resilient, agile and cost-effective service. The aim is to create an exceptional experience for both internal customers and GBS employees. Digital tools and platforms play a key role in achieving this.
KPMG’s Global Business Services function helps deliver more value using data and key insights. GBS can create a competitive advantage by bringing together data and knowledge from across the organisation, aligning business units and breaking down silos between the front, middle and back office. We support our clients throughout their GBS journey, from strategy development to implementation and launch of business services.
At KPMG, we practice what we preach. We have created a single business services organisation, consolidating 19 functions and 750 services across the UK firm. This is supported by an onshore and offshore delivery model.