Fast Track Your Attendance

Shared Services & Outsourcing Week (SSOW) – the world’s largest and longest-running shared services & GBS event – offers you and your team the perfect place to benchmark, network, learn, and innovate among the industry’s elite. Taking place 8 - 11 December 2025, in Cairo, Egypt, the shared services community will gather under one roof to achieve the future of the industry.

Why SSOW is perfect for you:

• Elite Speakers: Hear Case Studies and Panels with senior leaders from industry giants like EY, Takeda, Tesco, Emirates, NEOM, and 50+ more.
• Elevate Your Professional Development: Tackle pain points through Workshops, Interactive Discussion Groups, Keynote Sessions, and networking events.
• A Celebration of Shared Services: Honor shining stars in shared services with SSOWomen's Day.
• Exclusive Site Tours: Go behind the scenes to discover leading shared services facilities during tours that offer firsthand experiences, Q&As and best practices for an SSC.

Claim your copy of the Event Guide today and discover everything waiting for you in Cairo this December!

Want a copy emailed to you? Click here to request a copy.

Preview the Program That’s Powering the Region’s Shared Services Evolution

Looking for a quick overview of what to expect at Shared Services & Outsourcing Week Middle East & Africa? The Agenda at a Glance offers a focused view of confirmed speakers and session topics - ideal for those comparing schedules, aligning team calendars, or simply curious about the conversation starters shaping the region.

While the full Event Guide offers comprehensive detail on networking formats, session formats, sponsors, and regional context, the Agenda at a Glance keeps it streamlined: you’ll find session titles, speaker names, and timing only - perfect for at-a-glance decisions.

Cairo is fast becoming the region’s control room. With 68 delivery centres, a multilingual talent base and government-backed skills programmes, Egypt offers the scale and speed global teams need to modernise service delivery across MEA.

In this SSOW MEA article, you’ll learn:

✅ Why Egypt’s “greenfield” edge matters - and how a Cairo-centred footprint enables control, faster scale and cleaner governance.

✅ How teams move beyond transactional automation - RPA, GenAI and agent-assist to lift accuracy, speed and CX.

✅ Which metrics and guardrails to use - shifting from headcount to value, with only 17% truly predictive today.

✅ Where momentum is building - >80% widening scope and 57% adding or shifting work to new regions.

✅ What benchmarks signal - 89% prioritise analytics; GenAI investment up nearly 30% YoY.

Whether you’re standing up a new hub or expanding GBS, this piece distils the insights and next steps - plus a five-point Egypt readiness checklist you can apply immediately.

Request a copy of this article to be sent to your inbox here.