Finding people who bring fresh ideas, perspectives, and the right energy isn’t always the hard part, creating places where they’re seen, supported, and able to grow can be just as challenging. Too often, our legacy ways of working unintentionally keep doors closed to those who could make us stronger. This discussion is about how we can all do better. We’ll talk honestly about what gets in the way, what’s working, and how to build a culture where everyone belongs and can see a future for themselves.

• Recognise bias where it hides and change the way you hire

• Create spaces where mentorship and belonging come naturally

• Set goals that hold you accountable, and inspire others to do the same

To close, you will need to define three tangible first moves that you will make to better build a diverse workforce.

Recognising excellent work and celebrating achievements is hugely important for the community, especially at a time like this. SSON’s Shared Services & Outsourcing Impact Awards is a globally recognised, annual industry awards ceremony, which honours and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives. Tonight is the night we reveal who the winners are for this year and celebrate with them! This year’s awards will be a night to remember! The Awards Ceremony will be presented at the exuberant off-site Gala Dinner, attended by hundreds of SSOW VIPs and attendees, designed to help us network, unwind and celebrate with the best of the best from the industry. Attendance by invitation or for Awards Pass Holders only.