08 - 11 September, 2020 | Estoril Congress Center, Estoril, Portugal

Main Conference Day 2

8:00 am - 8:50 am Breakfast and Registration

8:00 am - 9:00 am #SSOWomen Breakfast

Nadia Hutchinson, Global Human Resources Operations Director at Kantar

Nadia Hutchinson

Global Human Resources Operations Director

8:50 am - 9:00 am SSON Opening Remarks

9:00 am - 9:10 am Monday Highlights from the Chair

9:10 am - 9:40 am Reimagine and recreate GBS for the future: Creating partnership powered operations

As we gaze deep into the future and what’s required of for GBS organisations, bold shots must be called to re-create GBS from service centres to solution centres. In this session, hear how a pioneering organisation has transcended the concept of service organisations instead creating integrated and valued business partnerships. Discover:
·         Recreate the new vision for GBS organisation to become a solution centre and true business partner: leading the culture change
·         Develop a new GBS organisational structure and delivery model to support the vision
·         3 pillars for capability development and delivery: Operate, Improve, Transform
·         Where are we at now: Our new approach to automation, CX and employee engagement
Sanjay Patel, SVP and Global Head of Takeda Business Solutions at Takeda

Sanjay Patel

SVP and Global Head of Takeda Business Solutions

Today’s companies compete at the level of ability to change and the speed of it. Industry wide transformation are taking place on daily bases. How are sharing services and GBS organisations supporting business strategies and leading these transformation are not only critical to shared services organisations but to the entire company. Hear from top level GBS and shared services leaders on strategies and tactics that they are implementing to drive this:
·         Connecting and aligning with the mothership vision
·         Building the process backbone for the company to set the foundation for transformation
·         Establishing shared services as the next-generation incubator for digital, automation and AI capabilities
·         Becoming the data hub and nerve centre to support business strategy decision making
·         Becoming the talent incubator: Developing and exporting talent to other areas of business 
Geeta Malhotra, Vice President, Head of Global Business Services at Avon

Geeta Malhotra

Vice President, Head of Global Business Services

Steve Rudderham, Head of Global Business Services at AkzoNobel

Steve Rudderham

Head of Global Business Services

Marius Ivanauskas, Head of Global Services & Operations at Telia Company

Marius Ivanauskas

Head of Global Services & Operations
Telia Company

Michael van der Ploeg, Vice President Global Business Services at Amway

Michael van der Ploeg

Vice President Global Business Services

10:20 am - 11:20 am Networking Break & Demo Drive

People, Culture, & Change Management


11:20 am - 1:00 pm A. Drive Through Your Change Management Agenda to Troubleshoot Your Transformation
·         Why change management is critical to your transformation
·         Why is your change management not sticking
·         Key tactics to develop and drive through your change management agenda 
Maria Salvatore, Director of Finance Operations at BMI Group

Maria Salvatore

Director of Finance Operations
BMI Group


11:20 am - 1:00 pm B. Creating a Culture of Continuous Improvement and Constant Value Add
·         Developing an environment that allows an improvement culture to sustain
·         The important role of leaders in OPEX sustainability: How to keep them actively involved
·         Constant upskilling and training the workforce to ensure the DNA is passed on 


11:20 am - 1:00 pm Digital Talent – Keeping up with the Pace of Digital Workplace Trends
·         What are the enabling technologies to support your digital workplace strategies
·         Develop a governance model that maximises connectivity and collaboration while mitigating risks
·         Address existing challenges and provide value in new ways


11:20 am - 1:00 pm D&I within Business Services – Tips and Tricks to Champion a Diversity of Leaders
·         How can a diversified workforce be more productive
·         Creating an open and welcoming environment for all to foster innovation
·         Move beyond just a statement: The importance for leaders to walk the talk 
Mayte Valverde Elices, Director Data Quality Global Centre at Santander

Mayte Valverde Elices

Director Data Quality Global Centre

Digital Toolkit


11:20 am - 1:00 pm Addressing the Digital Landscape – RPA is One Piece of the Puzzle, What are the Others?
·         Developing a digital toolbox for digital transformation
·         Going beyond RPA and select the right tools to solve your process problems
Peter Loof Helth, Head of the Robotics Excellence Centre at Ørsted

Peter Loof Helth

Head of the Robotics Excellence Centre


11:20 am - 1:00 pm BPM & Seamless Workflows – Delivering Fluid Processes
·         Developing a flow with your process to drive efficiency
·         Embedding BPM and workflow tools to bring efficiency to the next level 


11:20 am - 1:00 pm Process Discovery – Mining for opportunities for automation, efficiency and quality
·         Understand the core concepts of process mining: discovery, conformance and enhancement
·         How to select the right process mining solution for your organisation that will deliver business value 
Martin Huba, Head of Global Shared Services Development at KONE

Martin Huba

Head of Global Shared Services Development


11:20 am - 1:00 pm To Eliminate, Automate, or Robotise? How to Know what Form of Digital Will Enhance Your Operations?
·         Start with process rather than the tools
·         Avoid the situation of accelerating mistakes 


11:20 am - 1:00 pm Artificial Intelligence in Shared Services – Cutting through the hype and focusing on ROI
·  3 Sources of AI ROI: reduced risk, simplified process, less spend leakage
·  5 critical requirements for AI
·  7 quick wins to get your AI journey underway
Uri Kogan, Vice President of Product Marketing and Design at AppZen

Uri Kogan

Vice President of Product Marketing and Design


11:20 am - 1:00 pm Setting up Your RPA CoE and leverage it to scale transformation
·         Where does your CoE start?
·         What are the key steps to establish an RPA CoE
·         Developing key governance framework 



11:20 am - 1:00 pm Developing your GBS at Pace
·         Transitioning from a SSC to GBS
·         Ensuring and maintaining executive sponsorship for your GBS project
·         Developing key capabilities to support your GBS strategy
Katarzyna Zalewska, Head of GBS at Avon

Katarzyna Zalewska

Head of GBS


11:20 am - 1:00 pm Global Process Ownership – Driving Global Process Design
·         How do you empower GPOs with the authority to drive through decisions?
·         Getting executive and stakeholder buy-in as a GPO
·         Re-drawing and communicating reporting lines for accountability and performance delivery


11:20 am - 1:00 pm The changing face of BPO & SSC governance across different models
·         What are the suitable governance models as SSCs evolve
·         Captive transactional model vs. hybrid model: How can we adapt
·         Develop a solid strategy for the governance around BPO management 
Tamas Kovacs, Site Leader for Shared Services at Nokia

Tamas Kovacs

Site Leader for Shared Services


11:20 am - 1:00 pm BFSI transformation: Unique challenges for mature
·         Examining key transformation challenges for the BFSI sector
·         Developing a holistic digital and business transformation strategy 

Customer Experience and Employee Experience


11:20 am - 1:00 pm Creating a Customer Centric Service
  • Define and develop a customer centric service culture
  • Empower everyone to be a customer service leader 


11:20 am - 1:00 pm Pricing Strategies and KPIs – Negotiating with your Customer
·         The price is right…Or is it?
·         Outcome, value-based, gain-sharing or FTE – which is right for you?
·         Analysing and negotiating pricing strategies with your customer


11:20 am - 1:00 pm Harnessing Design-Thinking for SSO Innovation
·         Making the important switch to become customer focused for process design
·         Key steps to design for users 


11:20 am - 1:00 pm Setting a Strategy for Key Performance Management
·         Setting your KPIs right to motivate your employees whilst improving customer experience
·         Developing key input and output KPIs for core processes


11:20 am - 1:00 pm Managing and motivating millennial workforce
  • Successfully attract and retain your millennial workforce by communicating the core purpose and social impact of the company
  • Manage and retain: Having a deeper understanding of the employees expectations to change the way you lead

Finance Excellence


11:20 am - 1:00 pm Achieve Procure-to-Pay Excellence
·         Mapping out the end to end procure-to-pay process to identify improvement opportunities
·         Removing silos and improve internal and external collaboration to achieve P2P excellence 

Chris Jasper, Regional Sales Director at Tradeshift

Chris Jasper

Regional Sales Director


11:20 am - 1:00 pm Achieve Order-to-Cash Excellence: Breaking the bad habits
  • Identify and overcome the bad habits that could jeopardize your SSC success
  •  Understand what is needed to be a genuine centre of excellence
  • Explore the opportunities 
Mark Harrison, CEO at Association of Credit for Central and Eastern Europe ACCEE

Mark Harrison

Association of Credit for Central and Eastern Europe ACCEE


11:20 am - 1:00 pm Achieve Record-to-Report Excellence
·         Identifying and overcoming potential challenges during financial close, consolidation and reporting
·         Automating R2R processes for maximized efficiency 


11:20 am - 1:00 pm Exploring Blockchain and the Future of Finance Processes
·         What is blockchain and what can it do for shared services?
·         Blockchain evolution: What’s the future and why you should have your blockchain strategy now? 

HR Excellence


11:20 am - 1:00 pm Augmenting your Human Resources Service – Have Your Bots and Your People Working as One!
·         How can bots and human employees complement each other for the best business results
·         The roles of human in the age of bot and AI 


11:20 am - 1:00 pm Rolling out Chatbots in the Future of People Services
  • Evaluating and implementing chatbots: what are the key considerations
  • How can you gear up to leverage AI-powered chatbots? 


11:20 am - 1:00 pm Achieve Hire-to-Retire Process Excellence
·         Making Hire-to-Retire process more people-centric
·         Improving employee engagement 

1:30 pm - 2:00 pm (Invitation-Only) Masterclass with Thomson Reuters: Solving the Centralised Statutory Reporting Challenge

Thomson Reuters
Many business are looking to drive efficiency and reduce cost in their statutory reporting process through centralisation and standardisation. However, there are major challenges to overcome including a lack of country specific knowledge and local language requirements. Join us to hear first-hand how these challenges were overcome by a large MNC in their global business. Mark Boakes, former Program Manager, Statutory Consolidation & Reporting at GE will talk you through how the successful deployment of ONESOURCE Statutory Reporting across 46 countries enabled the successful filing of over 500 entities in the first year, driving cost savings through the business. In this interactive session, come and discuss your challenges with the experts from Thomson Reuters, network with your peers and get the latest information on what we are hearing from the market about the drivers for transformation.

Mark Boakes, Client Advisory and Strategy at Thomson Reuters

Mark Boakes

Client Advisory and Strategy
Thomson Reuters

1:00 pm - 2:00 pm Lunch

2:00 pm - 2:20 pm The Results Are in! Meet the Most Admired SSOs in the World

Are you maximizing your shared services organizations metrics? Shared services have always been focused on monitoring KPIs and keeping close tabs on industry benchmarks and “best-in-class”. However, practical application of all those numbers is different, and it can be a challenge to know if you are even evaluating the right numbers.  This panel will explore practitioner insights from SSON’s 2019 “Most Admired SSOs” to derive what real business benefits can be driven from crunching the aggregated data of their peer set and beyond, key early journey compass-setting, how to normalize data collection as you mature, and using roadmap forecasting to establish a baseline for simulating future data for comparison.
Syazana Lim, Data Research Analyst at SSON Analytics

Syazana Lim

Data Research Analyst
SSON Analytics

2:20 pm - 2:50 pm Case study: Not all services are the same! Introducing ING’s “Signature Service” Concept and how its creating business impact

Not all services are the same. With this concept in mind, ING launches their Signature Service to focus on services that create the most business impact. We’ve all been to a restaurant where we experience their signature dish which usually are often times a specialty and always delicious and with the same mind set, Andreas and his team is looking to create something special to add value for the business. Discover how:
·         Different services creating different business impact
·         Measuring every journey to identify the pain points
·         Identifying signature services based on the indepth measurement of business impact 
Andreas Mayer, COO Global Human Resources / Head of Global People Services at ING

Andreas Mayer

COO Global Human Resources / Head of Global People Services

2:50 pm - 3:30 pm Afternoon Break

3:30 pm - 4:00 pm Case study: How Dell is bringing Innovation to accounting in the ‘20s

·         Establishing centres of excellence for business partnership & automation continuous improvement
·         Driving E2E transformation – process simplification, tool scalability  & BOTs
·         People-driven innovation - learning maps, rotations of talent and establishing a robust sense of purpose
Mieke Van Gheluwe, Vice President, Finance (Global Accounting Shared Services) at Dell Technologies

Mieke Van Gheluwe

Vice President, Finance (Global Accounting Shared Services)
Dell Technologies

4:05 pm - 4:35 pm Case study: Digitising your finance processes for better customer experience

·         Implementing a digital finance transformation programme to drive customer experience
·         Leverage RPA, Artificial Intelligence and chatbots in finance processes
·         Driving end to end finance process optimisation 

4:40 pm - 5:10 pm Finance Transformation Leaders Panel: How can finance do more with less?

Finance leaders understand about budget constraints and ROI more than anyone. It is imperative for finance leaders to leverage emerging tools to achieve more in their transformation. This panel discussion will explore:
·         Beyond automation: What are the other emerging tools you can leverage to boost your finance transformation?
·         Utilising big data effectively to focus on delivering maximum impact
·         Value-add activities…moving away from the transactional and towards knowledge-based activities.
Jennifer Sturch, Head of Global Business Services Finance UKI at McDonalds

Jennifer Sturch

Head of Global Business Services Finance UKI

Massimo Cecchi, Financial Services Director at Barilla

Massimo Cecchi

Financial Services Director

3:30 pm - 4:00 pm Case Study: Dare to Disrupt – Schneider Electric’s Digital Transformation of the Employee Experience

  • Building a HR digital transformation program with employee experience in mind
  • Linking HR transformation to sustainability and the meaningful purpose of Schneider Electric 
  • Using New Ways of Working to focus on Making Digital True in Human Resources

Dan Hutchinson, Vice President, HR Services Europe at Schneider Electric

Dan Hutchinson

Vice President, HR Services Europe
Schneider Electric

Wojciech Iwanczak, Director of Global Digital Services & Innovation at Schneider Electric

Wojciech Iwanczak

Director of Global Digital Services & Innovation
Schneider Electric

4:05 pm - 4:35 pm Case study: Applying Agile HR to your HR Shared Services Model

As organisations becoming more agile, HR needs to provide the same services it’s always provided — hiring, professional development, performance management — but in ways that are responsive to the ongoing changes in the culture and work style of the organisation. This session will showcase key strategies and tactics to help you achieve agile HR:
·         What HR Shared Services stands to gain from integrating design thinking and agile as a project management methodology
·         Tips on change management to ensure a successful agile transformation
·         Challenges and best practices on building agile in HR at scale 

4:40 pm - 5:10 pm HR Transformation Leaders Panel: Moving beyond traditional HR operational function to be a strategic business partner

The disrupted workplace presents new opportunities and challenges to HR transformation leaders. This panel will discover:
·         What does a future looking workforce strategy look like?
·         Enabling technology, data, automation and analytics redefining HR transformation
·         Focus on business partnership – something that cannot be automated 
Russell Sowden, HR Programme Manager at UCL

Russell Sowden

HR Programme Manager

3:30 pm - 4:00 pm Case study: Driving step-change towards processes, systems and capabilities through the Global Process Model

·         How is AkzoNobel leveraging Global Process Model to drive end-to-end processes and customer experience
·         How is Global Business Services playing a key role in the Global Process Model
·         Addressing key challenges around Global Process Model with an aligned goal
Steve Rudderham, Head of Global Business Services at AkzoNobel

Steve Rudderham

Head of Global Business Services

4:05 pm - 4:35 pm Case study: Implementing Global Process Ownership

·         Driving business transformation through global process ownership
·         Building a new mind-set to optimise processes and eliminate inefficiencies
·         Define and develop the target state of GPO
·         Overcome organisational and process challenges 

4:40 pm - 5:10 pm GPO Panel: Reengineering & Driving End-to-End Process Excellence

In this panel session, hear from GPO leaders about how they are encouraging a collaborative approach for their end to end business excellence. Learn how they are:
·         Overcoming key challenges for GPO model development
·         Constructing optimal organizational structures for GPO model to thrive
·         Creating cohesive enterprise wide technological programmes
·         Creating a cross-functional culture and organisational-wide continuous improvement initiatives
Marcel Angst, Executive Vice President Global Business Services at Swarovski

Marcel Angst

Executive Vice President Global Business Services

Michael van der Steen, Vice President, Order to Cash at adidas

Michael van der Steen

Vice President, Order to Cash

3:30 pm - 4:00 pm Case study: Coupling automation with intelligence to unleash transformation and growth

·         Map out the path to envision, strategize and conceptualize IA in full fledge
·         Scaling RPA globally beyond a Shared Services environment through the strategic and digital lenses
·         Integrating emerging technologies such as machine learning, chat bots, and NLP
·         A holistic approach to change management
Reto Sahli, Global Intelligent Automation Lead at Mondelez International

Reto Sahli

Global Intelligent Automation Lead
Mondelez International

4:05 pm - 4:35 pm Cognitive automation 101: insights from Barclaycard

·         How do you convert and scale up end-to-end with time efficiency
·         Bringing NLP & AI into the frame, and how this created impact across the value chain
·         Decentralizing a fragmented model, and centralizing a CoE
Sebastian Antony, Head of Transformation at Barclaycard

Sebastian Antony

Head of Transformation

4:40 pm - 5:10 pm Interactive Panel: Learning from the pioneers: Is “Automation as a Service” the future for Enterprise Automation?

As robotics and automation becoming increasingly commoditised, pioneering organisations are exploring new ways to increase the impact on enterprise transformation. Hear pros, cons and lessons learnt from this session:
·         Developing COE for knowledge and capability
·         How can GBS leveraging “Automation as a Service” to drive growth
Erhan Ok, Head of Digital Capability, Global Business Services at ABB

Erhan Ok

Head of Digital Capability, Global Business Services

3:30 pm - 4:00 pm Building a digital culture by combining the power of design sprint and Hackathons

As companies challenged to introduce a digital culture across the organisation, Gediminas and his Intelligent Automation team has been pioneering into ideas such as RPA, Machine Learning, Chatbots and Blockchain and implemented digital initiatives that has released 74 FTEs back to the business. Discover in this session:
·         Why wouldn’t traditional planning work when developing digital capabilities development
·         Pushing new digital initiatives focusing on generating business ROI  
·         Combining design sprint and Hackathon to help driving digital initiatives and culture
Gediminas Buivydas, Head of Digitization and RPA at Ignitis Group

Gediminas Buivydas

Head of Digitization and RPA
Ignitis Group

4:05 pm - 4:35 pm Developing the next generation of skillsets and talent for the new digital reality

As AI, Blockchain, IoT, quantum computing are shaping a new digital reality, the traditional ways we use to develop skills and talent will no longer work. This session will present the impact from digital revolution and the new skillsets required. More importantly, it will lead us to think differently through new initiatives and ideas that we are currently working on to develop a true future-facing workforce. 
·         Foresee the impact from the 4th industrial revolution through investigating experiences from the past 3 industrial revolutions
·         Explore the new skillsets and talent required in the next 5 years
·         Share key initiatives and projects Krakow based Services and Global Business Services industry are working on to develop the future workforce
·         Raise thought-provoking questions for us to think about the future of education, workforce and new ways of onboarding

Tomasz Brzostowski, Vice President Global Finance Shared Services at Hitachi Vantara

Tomasz Brzostowski

Vice President Global Finance Shared Services
Hitachi Vantara

4:40 pm - 5:10 pm Interactive Panel: A people first approach to address leadership and talent challenges in GBS

GBS and shared services are about people. GBS organisations are increasingly realising the power of a people first approach in addressing key talent challenges.
·         The power of the developing a people first strategy
·         Effective learning and training opportunities for career advancement
·         How can GBS build a strong pipeline and become the talent incubator for the company
Steve Rudderham, Head of Global Business Services at AkzoNobel

Steve Rudderham

Head of Global Business Services

3:30 pm - 4:00 pm Case study: Strike the ultimate GBS balance: How much would you like to be a solution provider vs. business partner?

As SSCs and GBS organisations moving towards business partnership, a critical balance need to be achieved between fulfilling KPIs and flexing for business needs. Join this session and discover how Lufthansa GBS is tacking this balance:
·         The drive to achieve better quality and customer service
·         Moving away from process KPIs to focus on customer satisfaction
·         How much are you willing to violate on your KPI performance for customer satisfaction?
·         Sharing the concept of the pilot program and early results 
Alexander Weigl, Vice President Lufthansa Global GBS Operations at Lufthansa AG

Alexander Weigl

Vice President Lufthansa Global GBS Operations
Lufthansa AG

4:05 pm - 4:35 pm Case study: Making Innovation part of our GBS DNA

RPA, intelligent automation, digital transformation – no doubt all of these will form a big part of your strategy over the next few years, but this transformation cannot be left for just you and you alone to push through.
How do you affect a cultural mindset shift and get your wider team onboard to start innovating, questioning the process and driving the GBS in the direction you need it to take.
As global companies continues to rethink their operational strategy towards a more lean and agile structure, some question if single tower GBS remain the future for all. There isn’t a right or wrong answer. We invite experienced leaders to debate their ideas through their experiences:
·         How can GBS and global services become more flexible and agile meanwhile remaining a high level of standardisation
·         What are the new requirements are businesses go through enterprise transformation and how are shared service and GBS best set up to support and enable that? 
Javier Sánchez, Head of Global Shared Services at Thyssenkrupp Business Services

Javier Sánchez

Head of Global Shared Services
Thyssenkrupp Business Services

Alexander von Thielmann, Senior Vice President Shared Services at Siemens

Alexander von Thielmann

Senior Vice President Shared Services

SSOW Innovation

3:30 pm - 4:00 pm The Startup Pitch – Shark Tank Style!
During yesterday’s startup speed networking session, you had the chance to learn from so many innovative startups and rate their pitches. We selected the top 3 for a follow up pitch – shark tank style!
HOW IT WORKS: The selected startups have 3 minutes to present in front of SSON’s Advisory Board Members and receive candid feedback. The session is open to all attendees who will have the opportunity to participate in a group Q&A.

SSOW Innovation

4:05 pm - 4:35 pm Panel: Startups & The Future of Work: How to Tackle the Disruption Impacting Work, Workforces and Workplaces
SSOs planning a Future of Work program are faced with a myriad of transformation options. To ensure long term success for an Enterprise’s transformation program and overall sustainability, leaders must understand the complexity of workforce transformation at every stage, from strategy development and incubator performance through to innovation adoption management. Join us for an engaging discussion as we explore the Future of Work Market & Disruptors and discuss specific challenges and opportunities for SSOs embarking on workforce and workplace transformation journeys.

SSOW Innovation

4:40 pm - 5:10 pm The Startup Zone Open Mic Q&A
Are you a co-founder looking for enterprise feedback to help your startup make progress? Are you an enterprise with a question on the up and coming technologies to enhance a specific process? During this session, 10 participants will have 60 seconds each to ask 1 question. Following the open mic session, a facilitated group discussion will provide answers, solutions or just really good advice to steer you in the right direction.

5:10 pm - 5:30 pm INTRODUCING….SSOWHITE SPACE! You asked, we listened!

In the past few years, it’s fair to say we’ve been guilty of jampacking our agendas so full of content that we’ve hardly left you the space to breathe, let alone to think about the incredible topics you’ve just listened to! Studies show that, in order to learn most effectively, you need to have time to take in what you’ve learned, and in order for you to gain maximum value from our event, you need to be able to think creatively and plan your next steps.
So in this facilitated but open session, new to #SSOW2020, this is your chance to ideate, network with your peers, ask the speakers further questions, or, if you want, sit and jot down some notes when inspiration strikes. This time is yours; you choose how you’d like to spend it.

5:30 pm - 6:00 pm The two sides of the shared services coin: A unique perspective on the future of global services, relationship and workforce management

Sports and Social Influencer, Women in Tech Mentor, Mount Everest earthquake survivor; In addition to his current role, Tony’s many other identities provide him with different perspectives for his leadership as Managing Director of Ingram Micro GBS. In addition, his previous role as the Financial Director of Ingram Micro makes him fully aware of what matters the most from the customer’s perspectives. In this session, Tony will share how this background has guided many of his current decisions in shaping their global business services strategies:
·         Relationship and global services management: Understand what really matters to your customers
·         A new quest for talent and skillsets to support digital transformation
·         Adapting the workspace strategies to the younger demographic employees
·         OneIngram: Developing a collaborative approach to boost performance, service excellence and relationship 
Tony McMurray, Managing Director at Ingram Micro Global Business Services

Tony McMurray

Managing Director
Ingram Micro Global Business Services

6:00 pm - 6:10 pm Wrap Up and Invitation to SSOW Offsite Awards Ceremony & Party

Your SSOW Impact Awards 2020 Judging Panel:

Bobby Abrahams Vice President Finance Transformation, AstraZeneca
Joanne Griffin, EMEA Accounting Operations Director, LinkedIn
Kay Flynn, General Manager Global Business Services, Eli Lilly
Phil Priest, Senior Vice President, Global Business Services, Smith and Nephew
Grace Winters, SSC Director, Abbott
Andrew Parris, Director of Shared Services, Tarmac
Kamila Grembowics, Senior Vice President Global Business Services, Adidas
Chris Gunning, Global Functional Owner – Centres Of Excellence, Apollo Tyres
Mike Stops, Group Director Service Centres, NSG
Irina Chernousenko, GBS Consultant, JLL
Fraser Kirk, Vice President Global Human Resources Shared Services Programme, Brambles
Sarunas Suipis, Vice President Operations and Managing Director, Western Union Processing Lithuania

Chris Gunning, Global Functional Owner - COE /  GBS - Accounts & Commercial / Finance at Apollo Tyres

Chris Gunning

Global Functional Owner - COE / GBS - Accounts & Commercial / Finance
Apollo Tyres

Irina Chernousenko, Interim Director for Finance & Accounting Shared Services Centre at JLL

Irina Chernousenko

Interim Director for Finance & Accounting Shared Services Centre

Kamila Grembowicz, Senior Vice President Global Business Services at Adidas

Kamila Grembowicz

Senior Vice President Global Business Services

Joanne Griffin, EMEA Accounting Operations Director at Former LinkedIn

Joanne Griffin

EMEA Accounting Operations Director
Former LinkedIn

Mike Stops, Group Director Service Centres at NSG

Mike Stops

Group Director Service Centres

Bobby Abraham, Vice President Finance Transformation at AstraZeneca

Bobby Abraham

Vice President Finance Transformation

Fraser Kirk, Vice President Global Human Resources Shared Services Programme at Brambles

Fraser Kirk

Vice President Global Human Resources Shared Services Programme

Andrew Parris, Director of Shared Services at Tarmac

Andrew Parris

Director of Shared Services

Phil Priest, Senior Vice President Global Business Services at Smith & Nephew

Phil Priest

Senior Vice President Global Business Services
Smith & Nephew

Sarunas Suipis, Vice President Operations and Managing Director at Western Union Processing Lithuania

Sarunas Suipis

Vice President Operations and Managing Director
Western Union Processing Lithuania

Grace Winters, SSC Director at Abbott

Grace Winters

SSC Director

Ramkumar Ramaswamy, General Manager, Strategy Finance Operations at Shell

Ramkumar Ramaswamy

General Manager, Strategy Finance Operations

6:40 pm - 8:40 pm SSOW 2020 Impact Awards & Party!