Typically, Shared Services Center (SSCs) automation initiatives have been undertaken to reduce costs and improve efficiency. These goals are achieved relatively easily within the first few years, most immediately through reduced labor costs and centralized activities.
In fact, standardization and centralization deliver up to 50% savings. During subsequent phases, technology automation and outsourcing cut costs further. But, if cost reduction is the only clearly defined goal, organizations will reach a point of diminishing returns. So, how can SSCs continue to reap the benefits of continuous improvement and ROI through technological investment?
This eBook is designed to help Financial Shared Services start to address the “How” and help build a roadmap to transformation to deliver costs savings, meet FTE goals, improve visibility, achieve a faster close, and improve resource optimization.
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