Global Business Services: Beyond the Hybrid Model

Global Business Services (GBS) has transitioned from future hope to current reality; in a 2014 SSON survey, over 30% of respondents defined their shared services model as GBS because they have global process ownership beyond regional/functional classifications. GBS is the next iteration of integrated service delivery – a step beyond the hybrid sourcing model, where SSOs and service providers work closely but still operate in silos. In the GBS model, SSOs and service providers integrate... To continue reading this story Click Here