Global Business Services: Beyond the Hybrid Model

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Global Business Services (GBS) has transitioned from future hope to current reality; in a 2014 SSON survey, over 30% of respondents defined their shared services model as GBS because they have global process ownership beyond regional/functional classifications. GBS is the next iteration of integrated service delivery – a step beyond the hybrid sourcing model, where SSOs and service providers work closely but still operate in silos. In the GBS model, SSOs and service providers integrate...
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