I6 India 2011 - Sriram V. Vice President, Head - Global Business Services, India, Hewlett-Packard

Most organizations struggle to maintain a vertical focus within their operations, particularly as business results are driven differently. Any end-to-end process, explains Sriram, will cut across multiple functions –sales, logistics, finance & accounting, etc. It’s when data moves across these towers, or silos, that problems occur; and that is where BPO providers see an opportunity. The value lies in connecting the dots between the different towers. Sriram touts "gainshare" as the... To continue reading this story Click Here