I6 India 2011 - Sriram V. Vice President, Head - Global Business Services, India, Hewlett-Packard


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Most organizations struggle to maintain a vertical focus within their operations, particularly as business results are driven differently. Any end-to-end process, explains Sriram, will cut across multiple functions –sales, logistics, finance & accounting, etc. It’s when data moves across these towers, or silos, that problems occur; and that is where BPO providers see an opportunity. The value lies in connecting the dots between the different towers. Sriram touts "gainshare" as the optimal solution. It’s not just about providing value to the bottom line, but, crucially, to the top line, as well. Sriram’s team runs strategy sessions with its internal customers to partner to impact these customers’ top line. "We see ourselves as equal stakeholders in terms of our [internal] customers’ objectives. That creates a win-win situation," explains Sriram.?

Most organizations struggle to maintain a vertical focus within their operations, particularly as business results are driven differently. Any end-to-end process, explains Sriram, will cut across multiple functions –sales, logistics, finance & accounting, etc. It’s when data moves across these towers, or silos, that problems occur; and that is where BPO providers see an opportunity. The value lies in connecting the dots between the different towers. Sriram touts "gainshare" as the...
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