I6 India 2011 - Sriram V. Vice President, Head - Global Business Services, India, Hewlett-Packard

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Most organizations struggle to maintain a vertical focus within their operations, particularly as business results are driven differently. Any end-to-end process, explains Sriram, will cut across multiple functions –sales, logistics, finance & accounting, etc. It’s when data moves across these towers, or silos, that problems occur; and that is where BPO providers see an opportunity. The value lies in connecting the dots between the different towers. Sriram touts "gainshare" as the...
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