Recent research by SSON Research & Analytics indicates a significant shift – 76% of organizations are looking toward GenAI's automation potential for administrative and repetitive tasks. This points to a major transformation in how routine work is handled. This roundtable will provide a platform for peers to share experiences and strategies around:

• Managing the Impact on Job Dynamics: How will GenAI affect the roles and responsibilities within your GBS workforce?
• Bridging the Skills Gap: What strategies can be implemented to train and upskill your team members in preparation for a GenAI-driven future?
• Upskilling for Success: Discover effective methods for closing the knowledge gap and ensuring your workforce has the skills needed to thrive alongside GenAI.
• Maintaining Agility: How can your organization foster an agile and adaptable culture to navigate significant changes brought on by GenAI implementation?

Explore the essentials of responsible GenAI adoption, emphasizing collaboration with BPO providers. This session highlights critical aspects, focusing on data privacy, guardrails, and ethical considerations. Receive examples of a robust framework, building upon existing governance models for transparency and trust. Learn how Shared Services serve as a central coordination point, navigating the complexities of the GenAI “black box” and fostering enterprise-wide responsible practices.  

• Establish practices for data collection, storage, privacy, and ethical data use  
• Learn how to make deliberate choices in architecture and development 
• Consider alignment with internal and external stakeholders