Workshops - Tuesday, September 17, 2024

View the Pre-Conference Workshops for the 2024 Generative AI for Shared Services & GBS Conference in Houston, TX occurring September 17-19. Learn more today!

8:00 am - 9:00 am Registration & Networking Breakfast

After signing in at the Registration Desk, kick off your event experience by joining your peers for a delicious breakfast and lively conversation.

9:00 am - 10:30 am GenAI Essential 1 | Data Workshop: Tailoring Models for GenAI vs. Organizations

Subbiah Mahalingam - Vice President, Digital Transformation, BD

While data is the lifeblood of both Generative Artificial Intelligence (GenAI) and traditional organizations, the way we model that data differs significantly for each respective purpose. This session will explore these distinctions, guiding you through the specific data needs for successful GenAI implementation compared to organizational data modeling practices.

Key Takeaways:

  • Understand the vast data volumes and diverse formats required for GenAI compared to the structured data typical in organizations.
  • Explore the trade-off between model explainability and predictive power in GenAI applications.
  • Discover the contrasting needs for real-time vs. batch data processing in GenAI and organizational settings.
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Subbiah Mahalingam

Vice President, Digital Transformation
BD

10:30 am - 11:00 am Networking Break

Enjoy some light refreshments while networking with your peers.

11:00 am - 12:30 pm GenAI Essential 2 | Managing GenAI Impact - Workshop: Building a roadmap to demonstrate GenAI Success

Swarna Kuruganti - Former Director Digital Innovation, Moffitt Cancer Center

While Generative AI offers exciting possibilities for significant new business impact, realizing its true value requires careful planning. Get equipped with key considerations for identifying the most appropriate GenAI use cases for your organization based on costs vs benefits and planning, to demonstrate tangible impact.  

 

Key Takeaways:  

  • Gain a framework for securing buy-in from stakeholders by presenting an effective GenAI use case pipeline. 
  • Learn to frame risks for GenAI adoption that can help prioritize implementations for your organization.  


VOCAL (Voice of Customer in the Automation Landscape) is a peer powered global community of decision makers and users of Automation technologies including Generative AI.  

  • Plan your GenAI pilots to effectively enable ongoing monitoring of progress, and continued improvement. 
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Swarna Kuruganti

Former Director Digital Innovation
Moffitt Cancer Center

12:30 pm - 1:30 pm Networking Lunch


1:30 pm - 3:00 pm GenAI Essential 3 | Risk Workshop: Building Trust and Automation for Responsible GenAI

The immense power of GenAI comes with a responsibility to ensure its responsible use. This session focuses on the next steps for implementing safeguards, fostering a culture of trust, and leveraging automation to accelerate ethical GenAI implementation. 

Key Takeaways:  

  • Learn practical strategies for building ethical guardrails around GenAI projects. 
  • Discover best practices for fostering a positive and trusting environment for GenAI adoption. 
  • Explore how automation can assist in achieving responsible GenAI implementation. 
  • Gain a framework for identifying and prioritizing impactful GenAI use cases for your organization. 

3:15 pm - 4:00 pm Networking Break

Enjoy some light refreshments while networking with your peers.

3:30 pm - 5:00 pm GenAI Essential 4 | Workforce Management: Developing Your GenAI-Driven Workforce Transformation

Deepa Abi - Head of North America GBS, The Kraft Heinz Company

Recent research by SSON Research & Analytics indicates a significant shift – 76% of organizations are looking toward GenAI's automation potential for administrative and repetitive tasks. This points to a major transformation in how routine work is handled. This roundtable will provide a platform for peers to share experiences and strategies around:

  • Managing the Impact on Job Dynamics: How will GenAI affect the roles and responsibilities within your GBS workforce?
  • Bridging the Skills Gap: What strategies can be implemented to train and upskill your team members in preparation for a GenAI-driven future?
  • Upskilling for Success: Discover effective methods for closing the knowledge gap and ensuring your workforce has the skills needed to thrive alongside GenAI.
  • Maintaining Agility: How can your organization foster an agile and adaptable culture to navigate significant changes brought on by GenAI implementation?
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Deepa Abi

Head of North America GBS
The Kraft Heinz Company

5:00 pm - 5:30 pm End of Workshops