Main Day Two: Wednesday, June 10, 2026

Often times as process experts, we can prioritize efficiency over employee experience. But true efficiency happens when processes are designed for the people who use them. In HR Shared Services, applying human-centered design principles to continuous improvement helps ensure that every step is intuitive, efficient, and drives measurable outcomes. In this session, we’ll explore how HRSS teams are blending Lean methodology with behavioral science to simplify employee interactions, reduce errors, and increase adoption. You’ll learn how to apply journey mapping, friction analysis, and user testing to improve process performance — not just satisfaction. 

Includes 15 minutes of open discussion and q&a.

In many HR Shared Services organizations, process inefficiency hides in plain sight trapped in rework loops, escalations, and handoffs that waste time and erode employee confidence. Process intelligence tools now give HRSS leaders the visibility they need to diagnose and prevent those issues before they happen.

In this session, we’ll examine how leading HRSS teams are using process mining and data analytics to move from reactive problem-solving to predictive improvement. Through real examples, you’ll see how they mapped end-to-end employee journeys, uncovered hidden inefficiencies, and achieved measurable gains in turnaround time, satisfaction, and accuracy. 

Includes 15 minutes of open discussion and q&a.

The way work gets done is evolving and with that the people who deliver this work are evolving too. As HR shared services grow into a more technology-enabled function, leaders must do more than implement news tools; they mut coach their teams through mindset shifts, skill transitions, and the uncertainty that comes with change. HRSS leaders are redefining what it means to lead in the digital era by balancing empathy with accountability, developing new leadership muscles, and helping their teams thrive alongside automation. Learn how to communicate purpose, rebuild confidence, and create a culture where people embrace transformation instead of fearing it. 

Includes 15 minutes of open discussion and q&a.

The foundation of any company culture is built through the systems, structures, and behaviors we reinforce every day. For HR Shared Services leaders, that means your operating model goes beyond service delivery and is utilized as a lever for trust, transparency, and organizational alignment.

In this session, we’ll explore how HRSS heads are using structure as a strategic tool to shape culture from within. From designing governance models that reinforce collaboration, to setting service standards that reflect company values, you’ll learn how to align the “how” of HRSS operations with the “why” of your organization’s culture.

Includes 15 minutes of open discussion and q&a.