Brochure

Step into the future of business services at Shared Services & GBS Select, taking place March 15 – 17 at Rosen Shingle Creek in Orlando. This premier event is the destination for executive leaders shaping tomorrow’s enterprise, with a program purpose-built for transformation—arming you with strategies to scale, innovate, and lead.

Why You Can’t Miss This Event

• Lead What’s Next: Explore how Generative AI, automation, and analytics are being embedded across end-to-end processes to create real business impact.
• Actionable Innovation: Experience in-depth use cases, challenge rounds, and peer-led collaboration that move beyond theory into execution.
• Enterprise Growth Engine: See how GBS is redefining value, driving revenue enablement, customer-centric models, and sustainable transformation.
• Talent & Leadership Focus: Discover how to build cross-functional agility and future-ready leadership pipelines through skills-based workforce design.
• Curated Networking: Connect directly with senior GBS leaders and top solution providers in 1:1 meetings, roundtables, and strategy sessions.

Claim your copy of the Event Guide today and uncover everything waiting for you in Orlando this March!

As Shared Services and Global Business Services (GBS) evolve, leaders are under pressure to transform their operating models, scale GenAI, and create measurable enterprise value. This report draws on the priorities, challenges, and in-progress initiatives submitted by executives attending the Shared Services & GBS Select Executive Leadership Summit.

Their combined perspectives reveal not only what is keeping leaders up at night, but where the world’s most forward-leaning GBS organizations are placing their bets. Inside, you will find clear patterns, real use cases, and a grounded view of the strategies that will shape the next generation of GBS.

Check out the Past Attendee Snapshot for the Shared Services & GBS Select Executive Leadership Summit for a look at who attended the Select last year! Get an idea of who you can network and benchmark with and see if this Select is right for you.

Check out the Post Show Report to see all the action that happened at Shared Services & GBS Select this past September in Houston including:

• Key Themes Seniority
• Breakdown of Audience
• Fortune 500 Companies in Attendance
• On-Site Testimonials & Photos
• And So Much More
  

Remember Steve Job's great advice: "Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves."

Although you probably struggle with the chaos created by the sheer amount of your stored data, there is a path you can take to make sense of it all. By starting with your business goals and working back to the gaps in your customers' experiences, you can uncover many opportunities to use data insights to grow sales and improve customer experiences.

Customer demand for a seamless and effortless experience will only continue to grow.

• How should you organize your data?
• What can your customers tell you?
• What should you know about data management, technology, and insights?

This report lays out the considerations to enhance your efforts and provides next best action steps to enable all roles to focus and take action quickly to maintain and exceed customer expectations.

Download this exclusive Visual Analytics Workbook to understand:

• The expanding role of shared services
• How they are adopting Future of work strategies
• How diversity and inclusion, digital strategy and automation tools are evolving

This is a workbook usually only available as part of an SSON Analytics subscription and will be offered as a free download for a limited time.