Event Info & Highlights

The Shared Services & Outsourcing Week (SSOW) conference, taking place September 14–17 in San Diego, CA, is the premier event for shared services & global business services (GBS) professionals – offering you and your team the ideal platform to connect, learn, and benchmark with other SSOs and industry leaders.

Why SSOW is perfect for you:

• Meet Expert Speakers: Hear case studies and panels with senior leaders from top organizations like Google, Microsoft, Kellanova, Honda, and Clorox, sharing how they drive transformation, AI adoption, and operational excellence.
• Elevate Your Professional Development: Tackle your biggest challenges through Workshops, Practitioner Labs, Interactive Discussion Groups, Q&As, and networking activities designed for real-time problem-solving and peer collaboration.
• Gain Practical Insights: Discover strategies to overcome transformation fatigue, strengthen data foundations, optimize finance processes (P2P, AP, R2R), and build operating models that deliver lasting value.
• Fast-Track Your Recertification: Earn up to 20 CPE & SHRM credits while gaining actionable insights to accelerate your shared services and GBS strategy.

Claim your copy of the Event Guide today and uncover everything waiting for you at the Marriott Marquis San Diego Marina this September!

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The Shared Services & Outsourcing Week (SSOW) conference brought the shared services and GBS community together again for another round of innovation, transformation, and connection. From candid conversations to bold new strategies, the SSOW Post-Show Report captures where shared services stand today as leaders reimagine talent, technology, and service delivery.

Here's a glimpse of what you'll find inside:

• Who Showed Up: A mix of seniority levels and industries brought range to every conversation. See the full attendee breakdown.
• Companies Leading the Way: From established names to rising players, get a look at the organizations shaping the future of GBS transformation.
• Sessions Worth Knowing About: From practical tools to big-picture thinking, see which speakers and topics generated the most buzz.
• Honest Feedback: Attendees shared what actually resonated, and how they're putting it to work already.
• The Ideas Shaping What's Next: Tech, talent, transformation — hashed out across Workshops, Panels, Interactive Discussion Groups (IDGs), Practitioner Labs, and Case Studies.

Want a copy emailed to you? Click here to request a copy

How can shared services leaders move agentic AI from exploration to execution?

For GBS and shared services teams, agentic AI is quickly moving from a future concept to an operational priority. The Agentic AI in Shared Services Bootcamp, part of Shared Services & Outsourcing Week, is designed to help leaders assess real use cases, prepare their data, manage governance, and build a practical roadmap for AI-enabled service delivery.

Inside this new one-pager, you'll discover:

• How the Bootcamp helps leaders close the gap between AI interest and operational adoption.
• Which topics will be covered, including AI-augmented operating models, autonomous service delivery, enterprise scalability, and AI governance.
• Who is already involved, including confirmed speakers and organizations exploring agentic AI in shared services.

Click here to view the one-pager today.

The Shared Services & Outsourcing Week (SSOW) 2026 Agenda at a Glance gives you a streamlined preview of what’s ahead this September in San Diego. The conference is built for shared services and GBS professionals looking to navigate transformation fatigue, AI adoption, and growing pressure to prove ROI.

Here’s what you’ll find inside:

• New Tracks focused on Leadership, Change & Value Delivery; Data Readiness & Digital Innovation; and Process Excellence & Smart Finance Operations
• Interactive formats including Practitioner Labs, Workshops, Interactive Discussion Groups (IDGs), Panels, Case Studies, and peer benchmarking sessions
• An Agentic AI in Shared Services Bootcamp exploring AI-agent operating models, automation use cases, governance, and workforce transformation
• Featured speakers and case studies from organizations including Google, Microsoft, Clorox, Kellanova, Marriott, Takeda, and more
  
• Practical insights on AI readiness, operating model modernization, process excellence, workforce management, data governance, and finance transformation
• Networking opportunities through drinks receptions designed for meaningful peer connections and conversations beyond the sessions

Start planning your SSOW experience with the Agenda at a Glance!

Fill out the form to the right or click here to have it sent straight to your inbox.

Shared Services & Outsourcing Week (SSOW) is the #1 shared services & GBS conference, bringing the community together to shape how organizations run Finance, HR, and back-office operations at scale. The SSOW Current Attendee Snapshot gives insight into:

• The seniority you'll be networking with: over 52% Director level and above, from CEOs, SVPs, and VPs to Directors and Managers leading shared services, finance, HR, procurement, and transformation
• The industry and company mix behind the conversations: a cross-section of Fortune 500 enterprises spanning Utility/Energy, Manufacturing, Retail/CPG, and Healthcare/Pharma, including Johnson & Johnson, AstraZeneca, Marriott International, and Cummins

What you get out of it: confidence that the right peers are already in the room, comparisons to your operating model, and new connections who can share staffing approaches, service center structures, and lessons learned.

Fill out the form to the right for your copy. Want your copy emailed to you? Click here.

How can enterprise leaders move agentic AI from experimentation to practical execution?

For enterprise AI leaders, the conversation has moved beyond flashy demos. As agentic AI becomes a priority across functions, organizations need clearer strategies for data readiness, governance, operating model design, and human + AI collaboration.

Inside this must-read post-show report, you'll discover:

• Why "perfect" data is not the goal, and how usable, well-understood data can support faster AI progress.
• How governance enables safe, consistent AI deployment, rather than slowing innovation.
• Why operating models and roles must evolve as human + AI collaboration becomes embedded across end-to-end workflows.
• What enterprise leaders learned from 130+ attendees, 45+ speakers, and 25+ sessions at Agentic & Applied AI for the Enterprise.

Click here to request your copy today.

Celebrate 30 years of innovation, transformation, and connection with the Shared Services & Outsourcing Week (SSOW) Post-Show Report — the definitive recap of the leading event for the shared services and global business services (GBS) community. This exclusive report captures the insights, energy, and breakthrough moments that defined a milestone year for the industry.

Here's a glimpse of what you'll find inside:

• 30 Years of SSOW: Shared services and GBS leaders reflected on three decades of evolution while shaping the future of transformation and enterprise value.
• A Day Dedicated to Agentic AI: The new Agentic AI in Shared Services Bootcamp cut through the noise around one of the industry's hottest technologies, delivering practical AI insights.
• Women Leading the Future of GBS: See how SSOWomen's Day empowered leaders and rising talent through conversations on leadership, allyship, career growth, mentorship, and building more inclusive, future-ready organizations.
• Celebrating Excellence Across Shared Services & GBS: Relive the excitement of the revamped 2026 SSON North American Impact Awards Gala, recognizing the teams, technologies, and leaders driving measurable business impact across the industry.

Fill out the form to the right to get your copy of the SSOW Post-Show Report and check the boxes to receive additional shared services and GBS insights, reports, and event updates while you're at it!

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