Shared Services & Outsourcing Week (SSOW) is the premier gathering for shared services and global business services (GBS) leaders. It’s where the brightest minds in the industry come together to benchmark strategies, spark innovation, and drive enterprise-wide transformation.

This September, SSOW returns to Houston, promising even more forward-thinking content, real-world solutions, and meaningful connections. Inside the Event Guide, you'll find a talented speaker lineup, detailed attendee demographics, top companies that attend, a sneak peek of the first-ever Hot Take Hustle session, and more. 

Why SSOW is a Game-Changer:

• Visionary Speakers: Industry pioneers from companies like Starbucks, The Clorox Company, PepsiCo, Otis, US Foods, and more, are set to share firsthand insight on how they're creating business value through GBS.
• In-Depth Workshops & Panels: Take advantage of the forum to learn, benchmark and network with sessions on today's most pressing topics, such as AI integration, citizen-led innovation, and the transition from transactional to strategic roles.
• Proven Case Studies: Explore stories of transformation that demonstrate how shared services teams are delivering measurable business impact.
• Exclusive Networking Opportunities: Connect with over 200 senior shared services and GBS professionals shaping the future of the industry.

Claim Your Copy of the 2025 Event Guide Today!

Complete the form to the right to explore everything waiting for you at SSOW. You can also click here to have your copy sent to you.

88% of shared services professionals have named cost optimization and operational efficiency as their top strategic goals for 2025. But what does success look like—and how are best-in-class shared services centers (SSCs) making it happen?

The 2025 edition of SSON Research & Analytics’ flagship report, The Handbook to Setting Up a Modern SSC, is now available. This data-rich guide is packed with peer-led survey insights, benchmarking data, and expert recommendations to help you modernize and future-proof your shared services strategy.

• Strategic Priorities for 2025: Uncover the key challenges and goals SSC leaders are tackling this year.
• Benchmarking & Performance Insights: Compare your SSC against industry standards and identify performance gaps.
• Process Excellence: Get practical tips from top companies on optimizing high-impact processes for global efficiency.
• Digital Transformation: Explore how RPA, AI, and analytics are reshaping service delivery and operations.

Claim your copy to start transforming your SSC today. Click here to have your copy emailed to you.

Check out the Past Attendee Snapshot to see who attended Shared Services & Outsourcing Week earlier this year! This snapshot provides an overview of the job titles and companies. Read it now!

Check out the SSOW 2025 Agenda at a Glance! This is your go-to resource for navigating Shared Services & Outsourcing Week (SSOW) in Houston—designed to help shared services and GBS leaders make meaningful connections, explore cutting-edge trends, and walk away with actionable insights.

Inside, you’ll get a focused preview of what to expect…

• Diverse Session Formats: Choose from Site Tours, interactive Workshops, Case Studies, and Track Sessions covering Source-to-Pay, Order-to-Cash, Record-to-Report, and Supply Chain Management.
• Top Industry Speakers & Key Themes: Hear from senior leaders at companies like PepsiCo, NOV, Stanley Black & Decker, and Otis, covering topics such as digital transformation, AI, automation, and proving business value.
• Networking Opportunities: Connect with SSO and GBS professionals, benchmark in real time, and engage in conversations that support your strategic goals.

This fall, we’re going beyond trends. SSOW is built around real outcomes: how to add value, drive value, and prove your value. With a growing focus on integrated processes, strategic consultancy, and AI-powered automation, you’ll discover how to elevate your shared services model in a competitive, digital-first landscape.

Don’t miss your chance to explore what’s next. Download your copy of the SSOW 2025 Agenda at a Glance today, or click here to have it sent directly to your inbox.

Relive the best moments from the leading networking event for the shared services and GBS community with the Shared Services & Outsourcing Week (SSOW) Post-Show Report. Whether you joined us in Orlando or not, this report captures the energy, innovation, and key takeaways from our biggest event yet.

Here’s a glimpse of what you’ll find inside:

• Women Empowering Women: 100+ women and allies sparked momentum for a more inclusive, future-ready industry at the SSOWomen’s Day Pre-Conference.
• The Glow Party that Lit Up SSOW: Cocktails, games, and dance moves fueled unforgettable networking at our first-ever Glow Party.
• Celebrating Excellence: Get the highlights from the SSON North American Impact Awards Gala, honoring bold leaders in shared services and GBS.
• Voices from the Floor: Hear what insights attendees are taking home to future-proof their operations.
• Trends Powering Shared Services: See how workshops, site tours, and sessions spotlighted transformative tech, talent, and CX strategies.

Don't miss your chance to see why SSOW continues to set the standard for the shared services and GBS community - claim your copy or click here to have yours sent to you.

Get ready for a game-changing event in the world of shared services! SSOW promises to deliver the latest insights, best practices, and innovative strategies to revolutionize your shared services operations.