Fast Track Your Attendance

The Shared Services & Outsourcing Week (SSOW) conference, taking place September 14–17 in San Diego, CA, is the premier event for shared services & global business services (GBS) professionals – offering you and your team the ideal platform to connect, learn, and benchmark with other SSOs and industry leaders.

Why SSOW is perfect for you:

• Meet Expert Speakers: Hear case studies and panels with senior leaders from top organizations like Google, The Clorox Company, Astellas Pharma, and Exact Sciences, sharing how they drive transformation, AI adoption, and operational excellence.
• Elevate Your Professional Development: Tackle your biggest challenges through Workshops, Practitioner Labs, Interactive Discussion Groups, Q&As, and networking activities designed for real-time problem-solving and peer collaboration.
• Gain Practical Insights: Discover strategies to overcome transformation fatigue, strengthen data foundations, optimize finance processes (P2P, AP, R2R), and build operating models that deliver lasting value.
• Fast-Track Your Recertification: Earn up to 20 CPE & SHRM credits while gaining actionable insights to accelerate your shared services and GBS strategy.

Claim your copy of the Event Guide today and uncover everything waiting for you at the Marriott Marquis San Diego Marina this September!

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The 30-Year Evolution of Shared Services is a comprehensive research report exploring how shared services and Global Business Services (GBS) have transformed, from transactional cost centers into intelligence-led enterprise operating models.

Built on three decades of Shared Services & Outsourcing Network (SSON) insights and executive viewpoints, the report highlights the pivotal moments that shaped today's top priorities, including AI in shared services and modern GBS models, as well as end-to-end process ownership and global delivery strategies.

What you'll gain from this report:

✔️ A structured timeline mapping the evolution of shared services, from early SSCs to AI-powered, enterprise-wide GBS

✔️ Ten key catalysts that reshaped GBS, including governance, experience-centric design, data, analytics, and agentic AI

✔️ Real-world case studies from industry pioneers such as P&G, GE, Shell, Ford, American Express, ABB, and HP

✔️ Executive perspectives from leaders at Siemens GBS, Allianz Services, Tesco Business Solutions, Mars, Iron Mountain, Carrier, NielsenIQ, and more

✔️ Practical benchmarks highlighting why some shared services models successfully scaled while others fell short

Whether you were involved in building shared services from the outset or are now driving its AI-enabled future, this report delivers valuable context, peer insights, and enduring lessons for enterprise leaders navigating transformation.

Want your copy emailed to you? Click here.

As Global Business Services accelerates into its next phase, expanding scope is no longer optional. It is the catalyst for unlocking enterprise-wide value beyond cost efficiency. This handbook explores the strategies, insights, and real-world examples driving the future of GBS.

What You'll Learn:

• The key forces redefining GBS, from customer-centric models to tech-enabled transformation
• How leading organizations move beyond incremental gains to deliver measurable business impact
• Real-world examples of high-value scope expansion across unexpected functions
• Practical approaches to gaining stakeholder buy-in and scaling new capabilities

GBS has moved far beyond its back-office origins. It now sits at the heart of growth, innovation, and experience. Download the handbook to see how top organizations are pushing the boundaries.

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88% of shared services professionals have named cost optimization and operational efficiency as their top strategic goals for 2025. But what does success look like—and how are best-in-class shared services centers (SSCs) making it happen?

The 2025 edition of SSON Research & Analytics’ flagship report, The Handbook to Setting Up a Modern SSC, is now available. This data-rich guide is packed with peer-led survey insights, benchmarking data, and expert recommendations to help you modernize and future-proof your shared services strategy.

• Strategic Priorities for 2025: Uncover the key challenges and goals SSC leaders are tackling this year.
• Benchmarking & Performance Insights: Compare your SSC against industry standards and identify performance gaps.
• Process Excellence: Get practical tips from top companies on optimizing high-impact processes for global efficiency.
• Digital Transformation: Explore how RPA, AI, and analytics are reshaping service delivery and operations.

Claim your copy to start transforming your SSC today. Click here to have your copy emailed to you.

Relive the best moments from the leading networking event for the shared services and GBS community with the Shared Services & Outsourcing Week (SSOW) Post-Show Report. Whether you joined us in Orlando or not, this report captures the energy, innovation, and key takeaways from our biggest event yet.

Here’s a glimpse of what you’ll find inside:

• Women Empowering Women: 100+ women and allies sparked momentum for a more inclusive, future-ready industry at the SSOWomen’s Day Pre-Conference.
• The Glow Party that Lit Up SSOW: Cocktails, games, and dance moves fueled unforgettable networking at our first-ever Glow Party.
• Celebrating Excellence: Get the highlights from the SSON North American Impact Awards Gala, honoring bold leaders in shared services and GBS.
• Voices from the Floor: Hear what insights attendees are taking home to future-proof their operations.
• Trends Powering Shared Services: See how workshops, site tours, and sessions spotlighted transformative tech, talent, and CX strategies.

Don't miss your chance to see why SSOW continues to set the standard for the shared services and GBS community - claim your copy or click here to have yours sent to you.