The Shared Services & Outsourcing Week (SSOW) conference is the premier gathering for shared services and global business services (GBS) leaders. It’s where the brightest minds in the industry come together to benchmark strategies, spark innovation, and drive enterprise-wide transformation.

This September, SSOW returns to Houston with even more forward-thinking content, practical solutions, and meaningful connections. Inside the Event Guide: a standout speaker lineup, detailed attendee insights, top shared services & GBS companies, a preview of the first-ever Hot Take Hustle—and more.

Why SSOW is a Game-Changer:

• Visionary Speakers: Industry pioneers from companies like Starbucks, The Clorox Company, PepsiCo, Google, ADM, Bosch, and more, are set to share firsthand insight on how they're creating business value through GBS.
• In-Depth Workshops & Panels: Take advantage of the forum to learn, benchmark and network with sessions on today's most pressing topics, such as AI integration, citizen-led innovation, and the transition from transactional to strategic roles.
• Customizable Agenda: Choose between 3 Tracks: Data, Process Excellence, and Workforce Management to address what’s top of mind for you right now and make the most of your time onsite.
• Exclusive Networking Opportunities: Connect with senior shared services and GBS professionals shaping the future of the industry.

Claim your SSOW 2025 Event Guide now—or click here to have it sent straight to your inbox.

The Shared Services & Outsourcing Week (SSOW) 2025 Agenda at a Glance gives you a streamlined preview of what’s ahead this September in Houston. The conference is built for shared services and GBS professionals looking to accelerate automation, improve process efficiency, and strengthen workforce strategy—the right way.

Here’s what you’ll find inside:

• New Tracks focused on Data, Process Excellence, and Workforce Management
• Session formats including Site Tours, interactive Workshops, Case Studies, Keynotes, and Executive Panels
• Featured speakers from Starbucks, The Clorox Company, PepsiCo, Google, ADM, and Bosch
• Practical insights on scaling AI, driving transformation, and proving business value
• Benchmarking opportunities with shared services and GBS peers across industries

This fall, we’re not chasing trends—we’re delivering outcomes. SSOW is designed to help you add value, drive value, and prove value across your global operations. With a focus on AI, workforce strategy, and process integration, you’ll walk away with a clear roadmap to elevate your shared services model.

Start planning what your SSOW looks like with the Agenda at a Glance—or click here to have it sent straight to your inbox.

Is SSOW Right for You? Get a high-impact snapshot of the Shared Services & Outsourcing Week experience, all in one page. Inside the SSOW One Pager, you’ll find:

• Hot-Topic Sessions
• Attendee Demographics
• Featured Speakers
• Key Stats & More

Whether you’re refining what’s working or rethinking what’s next, SSOW delivers insights that move the needle.

Access your copy by filling out the form to the right, and see everything SSOW has in store. Want your copy emailed to you? Click here.

Who’s Already Registered for SSOW?

Meet the powerhouse behind Shared Services & Outsourcing Week 2025 (Houston, TX | Sept 15–18): A dynamic mix of shared services, GBS, finance, procurement, operations, and transformation leaders from world-class organizations.

Inside you will find: 

• Demographic statistics: Explore who’s attending - top industries, seniority levels, and core functions all broken down.
• Top job titles: From Directors to SVPs and Managers, get the full picture of the leaders shaping shared services.
• Top companies: AECOM, Chevron, Google, Walmart, and more - preview the brands already attending SSOW.

Ready to benchmark with the best in shared services and GBS? Claim your copy today or click here to have it sent to your inbox.

Relive the best moments from the leading networking event for the shared services and GBS community with the Shared Services & Outsourcing Week (SSOW) Post-Show Report. Whether you joined us in Orlando or not, this report captures the energy, innovation, and key takeaways from our biggest event yet.

Here’s a glimpse of what you’ll find inside:

• Women Empowering Women: 100+ women and allies sparked momentum for a more inclusive, future-ready industry at the SSOWomen’s Day Pre-Conference.
• The Glow Party that Lit Up SSOW: Cocktails, games, and dance moves fueled unforgettable networking at our first-ever Glow Party.
• Celebrating Excellence: Get the highlights from the SSON North American Impact Awards Gala, honoring bold leaders in shared services and GBS.
• Voices from the Floor: Hear what insights attendees are taking home to future-proof their operations.
• Trends Powering Shared Services: See how workshops, site tours, and sessions spotlighted transformative tech, talent, and CX strategies.

Don't miss your chance to see why SSOW continues to set the standard for the shared services and GBS community - claim your copy or click here to have yours sent to you.

See Who’s Already Proven the Value of Shared Services

Past Attendee Snapshot Now Available!

From CFOs to Transformation Leaders and Global Process Owners, SSOW continues to attract the decision-makers shaping the future of Shared Services & GBS.

• Top job functions include: Finance Transformation, HR Shared Services, GBS Strategy, O2C, R2R, and Operations Leadership
• Past companies represented include: Amazon, American Express, DHL, Exxon Mobil, Johnson & Johnson, Kimberly-Clark, Mars, PayPal, Siemens, SLB, Takeda, Walmart, and more.

Ready to benchmark with the best in shared services? Download your copy today or click here to have yours emailed to you.

88% of shared services professionals have named cost optimization and operational efficiency as their top strategic goals for 2025. But what does success look like—and how are best-in-class shared services centers (SSCs) making it happen?

The 2025 edition of SSON Research & Analytics’ flagship report, The Handbook to Setting Up a Modern SSC, is now available. This data-rich guide is packed with peer-led survey insights, benchmarking data, and expert recommendations to help you modernize and future-proof your shared services strategy.

• Strategic Priorities for 2025: Uncover the key challenges and goals SSC leaders are tackling this year.
• Benchmarking & Performance Insights: Compare your SSC against industry standards and identify performance gaps.
• Process Excellence: Get practical tips from top companies on optimizing high-impact processes for global efficiency.
• Digital Transformation: Explore how RPA, AI, and analytics are reshaping service delivery and operations.

Claim your copy to start transforming your SSC today. Click here to have your copy emailed to you.

Getting approval to attend a professional conference can often feel like an uphill battle. Whether it's budget concerns, aligning with team goals, or just convincing your manager it’s truly worth the time away, the hurdles are real. The good news? The SSOW Approval Kit is here to make that process smoother, faster, and far more effective—so you can spend less time crafting your pitch and more time preparing to level up your shared services strategy at SSOW in Houston (September 15–18, 2025).

Inside the Approval Kit, you’ll find everything you need to confidently request approval, including: 

• Cost Planning Worksheet – Easily estimate your total trip investment, including flights, hotel, and registration
• Talking Points for Your Pitch – Key themes and trends—like GenAI, automation, and workforce transformation—mapped to today’s shared services priorities
• Ready-to-Send Justification Letter – A fill-in-the-blank template to help you explain the value of attending to your manager
• Real ROI Examples – Case studies and benchmarks to show what you’ll bring back to your team
• Who You'll Be Joining – A look at the top companies sending teams, from Google and Chevron to Walmart and Starbucks
  
• Quick-Access Support Contacts – Reach out directly for help with registration, group rates, or questions

The Approval Kit takes the guesswork out of getting approval. Ready to make your case?

Grab your copy now and take the first step toward joining the global shared services community in Houston—or click here to have your copy emailed to you.