Fast Track Your Attendance

The Shared Services & Outsourcing Week (SSOW) conference, taking place September 14–17 in San Diego, CA, is the premier event for shared services & global business services (GBS) professionals – offering you and your team the ideal platform to connect, learn, and benchmark with other SSOs and industry leaders.

Why SSOW is perfect for you:

• Meet Expert Speakers: Hear case studies and panels with senior leaders from top organizations like Google, The Clorox Company, Astellas Pharma, and Exact Sciences, sharing how they drive transformation, AI adoption, and operational excellence.
• Elevate Your Professional Development: Tackle your biggest challenges through Workshops, Practitioner Labs, Interactive Discussion Groups, Q&As, and networking activities designed for real-time problem-solving and peer collaboration.
• Gain Practical Insights: Discover strategies to overcome transformation fatigue, strengthen data foundations, optimize finance processes (P2P, AP, R2R), and build operating models that deliver lasting value.
• Fast-Track Your Recertification: Earn up to 20 CPE & SHRM credits while gaining actionable insights to accelerate your shared services and GBS strategy.

Claim your copy of the Event Guide today and uncover everything waiting for you at the Marriott Marquis San Diego Marina this September!

Want a copy emailed to you? Click here to request a copy.

The Shared Services & Outsourcing Week (SSOW) 2026 Agenda at a Glance gives you a streamlined preview of what’s ahead this September in San Diego. The conference is built for shared services and GBS professionals looking to navigate transformation fatigue, AI adoption, and growing pressure to prove ROI.

Here’s what you’ll find inside:

• New Tracks focused on Leadership, Change & Value Delivery; Data Readiness & Digital Innovation; and Process Excellence & Smart Finance Operations
• Interactive formats including Practitioner Labs, Workshops, Interactive Discussion Groups (IDGs), Panels, Case Studies, and peer benchmarking sessions
• An Agentic AI in Shared Services Bootcamp exploring AI-agent operating models, automation use cases, governance, and workforce transformation
• Featured speakers and case studies from organizations including Google, The Clorox Company, Marriott, Takeda, Cummins, Herbalife, and more
  
• Practical insights on AI readiness, operating model modernization, process excellence, workforce management, data governance, and finance transformation
• Networking opportunities through drinks receptions designed for meaningful peer connections and conversations beyond the sessions

Start planning your SSOW experience with the Agenda at a Glance!

Fill out the form to the right or click here to have it sent straight to your inbox.

The 30-Year Evolution of Shared Services is a comprehensive research report exploring how shared services and Global Business Services (GBS) have transformed, from transactional cost centers into intelligence-led enterprise operating models.

Built on three decades of Shared Services & Outsourcing Network (SSON) insights and executive viewpoints, the report highlights the pivotal moments that shaped today's top priorities, including AI in shared services and modern GBS models, as well as end-to-end process ownership and global delivery strategies.

What you'll gain from this report:

✔️ A structured timeline mapping the evolution of shared services, from early SSCs to AI-powered, enterprise-wide GBS

✔️ Ten key catalysts that reshaped GBS, including governance, experience-centric design, data, analytics, and agentic AI

✔️ Real-world case studies from industry pioneers such as P&G, GE, Shell, Ford, American Express, ABB, and HP

✔️ Executive perspectives from leaders at Siemens GBS, Allianz Services, Tesco Business Solutions, Mars, Iron Mountain, Carrier, NielsenIQ, and more

✔️ Practical benchmarks highlighting why some shared services models successfully scaled while others fell short

Whether you were involved in building shared services from the outset or are now driving its AI-enabled future, this report delivers valuable context, peer insights, and enduring lessons for enterprise leaders navigating transformation.

Want your copy emailed to you? Click here.

As Global Business Services accelerates into its next phase, expanding scope is no longer optional. It is the catalyst for unlocking enterprise-wide value beyond cost efficiency. This handbook explores the strategies, insights, and real-world examples driving the future of GBS.

What You'll Learn:

• The key forces redefining GBS, from customer-centric models to tech-enabled transformation
• How leading organizations move beyond incremental gains to deliver measurable business impact
• Real-world examples of high-value scope expansion across unexpected functions
• Practical approaches to gaining stakeholder buy-in and scaling new capabilities

GBS has moved far beyond its back-office origins. It now sits at the heart of growth, innovation, and experience. Download the handbook to see how top organizations are pushing the boundaries.

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Celebrate 30 years of innovation, transformation, and connection with the Shared Services & Outsourcing Week (SSOW) Post-Show Report — the definitive recap of the leading event for the shared services and global business services (GBS) community. This exclusive report captures the insights, energy, and breakthrough moments that defined a milestone year for the industry.

Here's a glimpse of what you'll find inside:

• 30 Years of SSOW: Shared services and GBS leaders reflected on three decades of evolution while shaping the future of transformation and enterprise value.
• A Day Dedicated to Agentic AI: The new Agentic AI in Shared Services Bootcamp cut through the noise around one of the industry's hottest technologies, delivering practical AI insights.
• Women Leading the Future of GBS: See how SSOWomen's Day empowered leaders and rising talent through conversations on leadership, allyship, career growth, mentorship, and building more inclusive, future-ready organizations.
• Celebrating Excellence Across Shared Services & GBS: Relive the excitement of the revamped 2026 SSON North American Impact Awards Gala, recognizing the teams, technologies, and leaders driving measurable business impact across the industry.

Fill out the form to the right to get your copy of the SSOW Post-Show Report and check the boxes to receive additional shared services and GBS insights, reports, and event updates while you're at it!

Want your copy emailed to you? Click here.

88% of shared services professionals have named cost optimization and operational efficiency as their top strategic goals for 2025. But what does success look like—and how are best-in-class shared services centers (SSCs) making it happen?

The 2025 edition of SSON Research & Analytics’ flagship report, The Handbook to Setting Up a Modern SSC, is now available. This data-rich guide is packed with peer-led survey insights, benchmarking data, and expert recommendations to help you modernize and future-proof your shared services strategy.

• Strategic Priorities for 2025: Uncover the key challenges and goals SSC leaders are tackling this year.
• Benchmarking & Performance Insights: Compare your SSC against industry standards and identify performance gaps.
• Process Excellence: Get practical tips from top companies on optimizing high-impact processes for global efficiency.
• Digital Transformation: Explore how RPA, AI, and analytics are reshaping service delivery and operations.

Claim your copy to start transforming your SSC today. Click here to have your copy emailed to you.