Explore North America's pivotal role in the GBS industry with our latest report, featuring insights on E2E process optimization through generative AI. Learn about the impact of MDM practices, AI, and RPA on data management and compliance. Discover how GPOs drive cost efficiency and customer-centricity, with a shift towards holistic service models. Produced by SSON Digital, this report provides essential insights for staying ahead in the evolving SSO and GBS landscape.

In today's competitive business landscape, attracting and retaining top talent has become crucial for organizations' success. Shared services play a significant role in this pursuit by offering a centralized model where HR activities, such as recruitment, payroll, benefits administration, and employee relations, are consolidated and delivered as services to various business units within an organization. This report explores how shared services can attract top candidates and foster engagement and commitment to the organization's growth and prosperity, featuring valuable statistics and an infographic questionnaire answered by hundreds of shared services professionals. Read it now! 

Review this list of professionals and companies that are attending Shared Services & Outsourcing Week 2024! Get a better idea of the exciting connections you will make at the upcoming SSOW taking place September 16 - 19, 2024 in Houston, TX.

This report delves into the crucial moment for the global Shared Services industry, grappling with the impact of digital transformation on its usual efficiency. Our yearly survey of Shared Services and Global Business Services leaders highlights the evolving skills needed for greater value, despite the challenge of their scarcity. Access the report for insights from our latest survey, revealing the priorities and strategies of shared services leaders for the coming year.