Eric Harding

Director, Global Employee Central PayPal

Eric is a distinguished leader at PayPal, spearheading the Global Employee Central team. With over two decades of executive experience across HR, Manufacturing, Product Development, and the Service Industry, he is renowned for driving tangible results. As a servant leader, Eric is celebrated for his unwavering composure in high-pressure situations and his innate ability to transform organizations. His leadership style, characterized by empathy and integrity, fosters a culture of continuous improvement, where questioning the status quo is encouraged. Eric's passion for infusing data analytics and Lean principles into operations propels innovation with the function. He inspires his colleagues through his tireless dedication to his team and his relentless pursuit of enhancing the Employee Central function. Eric's strengths in Woo, Individualization, Communication, Includer and Arranger underscore his ability to connect with diverse audiences and orchestrate impactful initiatives.

Main Day Three, Thursday, 19 September, 2024

9:00 AM Strategic BPO Collaboration: Elevating GBS Journey and Operational Excellence

Hear about Chubb's deep engagement and strategic investment in nurturing a symbiotic BPO relationship that elevates the overall experience in the end-to-end journey

 

•         Applying a holistic approach to oversee outsourced relationships with the same diligence as internal operations.

•         Pinpointing which aspects remain internal and which find synergy in the BPO alliance.

•         Pioneering novel strategies that not only optimize existing processes but also set the stage for other functions to excel within the outsourcing framework

•         Enforcing a robust set of metrics, including outcome-based measures and customer satisfaction benchmarks

Check out the incredible speaker line-up to see who will be joining Eric.

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