Shared Services & Outsourcing Week Conference

September 15 - 18, 2025 | Houston, TX

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Héctor Saúl Alderete Fierro

Head of GBS Americas Kerry

Main Day Two, Wednesday, 17, September, 2025

2:30 PM Building Talent for Transformation: Creating a Competency Framework to Power Digital Change

In a business environment defined by rapid digital acceleration, workforce capability is the true engine of transformation. This session explores how global shared services leaders are designing dynamic competency frameworks that align employee development with strategic transformation goals.

You’ll learn how to build a scalable skills matrix that supports continuous improvement, links individual growth to enterprise outcomes, and enables employees to adapt to disruptive technologies like AI and automation. We’ll cover how to embed change resilience into learning programs, use data to measure impact, and turn talent development into a lever for innovation.

Whether you’re modernizing your service model or rolling out new digital tools, this session provides a practical blueprint for strengthening workforce readiness and building lasting competitive advantage.

Check out the incredible speaker line-up to see who will be joining Héctor Saúl Alderete.

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