Shared Services & Outsourcing Week Conference

September 15 - 18, 2025 | Houston, TX

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Verónica Isabel Medina

Service and Value Management Manager CMI

Main Day Two, Wednesday, 17, September, 2025

1:25 PM The Employee Support Express: Build a Centralized Ticketing Hub

A centralized HR ticketing system provides a powerful framework for managing HR service delivery across diverse business units. In this session, we'll explore how to strategically configure workflows to meet the distinct needs of each unit, ensuring consistent service while retaining crucial flexibility. Moreover, we'll delve into the vital role of data analytics in tracking key performance indicators, pinpointing trends in employee requests, and driving actionable process improvements.

Check out the incredible speaker line-up to see who will be joining Verónica Isabel.

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