Data-Driven Trends Reshaping Latin America’s Shared Services Landscape: From Bogota to São Paulo, GBS Just Got Smarter

Data-Driven Trends Reshaping Latin America’s Shared Services Landscape: From Bogota to São Paulo, GBS Just Got Smarter

Latin America is emerging as one of the fastest-growing powerhouses for Global Business Services (GBS), propelled by a convergence of digital transformation, cloud adoption, AI, and advanced analytics. This report explores how the region’s shared services centers are evolving from transactional support hubs into strategic engines of innovation and performance.

Through real-world examples—from São Paulo to Bogotá—you’ll discover how leading organizations are deploying automation, embracing cloud-native infrastructure, fortifying cybersecurity, and unlocking the power of data to drive agility, resilience, and competitive advantage.

Learn why 90% of GBS leaders already operate in LATAM or plan to within three years and how the region is setting the pace for the future of intelligent operations.