Latin American Shared Services & Outsourcing Week Conference

October 27 - 30, 2025 | Costa Rica

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Lessons from Organizing a Versatile Shared Service in 3 Years

Mirtha Yamamoto, Group Director, Shared Services Delivery Americas, MMG; and Mary Cahajuanca, Services Delivery Support Supervisor, MMG, present on:

Improving internal collaboration, talent retention, and placing an emphasis on driving employee experience through self-services
Managing local customers expectations and perceptions, and implementing analytics to anticipate internal customer’s needs

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