Hola! Most SSC/GBS C-level executives who attend SSON LATAM events define themselves as looking after an Onshore Captive operating model. They want to optimize the orchestration between human and bot workforces to expand the scope of their operating model and attract talent. Such an automation strategy provides near real-time metrics for better decision-making across functions so they can hit their difficult KPIs and provide a higher return of investment.  

Join this workshop to discuss: 

1. Adding automation to manual processes 
2. Scaling intelligent automation across support functions 
3. Orchestrating Business Intelligence automation with the workforce 
4. Integrating your operating model 

Walk away with business intelligence automation to expand the scope of your operating model. Gracias! 

Sponsored by: Chazey Partners

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Esteban Carril

Managing Director LATAM
Chazey Partners

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Chuy Michel

VP - Intelligent Automation
Chazey Partners

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In today’s dynamic business environment, Global Business Services leaders must navigate complexity with clarity, creativity, and continuous improvement at the core. Whether evaluating emerging technologies, rethinking service delivery, or responding to shifting stakeholder needs, applying a structured mindset grounded in both critical and design thinking is essential. This interactive workshop helps participants sharpen their decision-making by applying tools that foster innovation, uncover root causes, and accelerate sustainable outcomes across functions and regions. 

In this session, participants will: 

• Practice critical thinking and design thinking techniques to solve real-world scenarios around service expansion, process optimization, and digital transformation 
• Explore continuous improvement principles to identify inefficiencies, reduce bias, and promote data-driven decisions 
• Learn how to cultivate a mindset of curiosity, alignment, and experimentation to drive lasting value across the enterprise 

Paula Ordonez Angel

Americas GBS Site Director Country General Manager
Zimmer Biomet

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Cristina Ramirez

GBS Global Continuous Improvement Manager -APAC, AMERICAS, EMEA-
Zimmer Biomet

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If your organization runs SAP, this is your opportunity to reimagine what finance automation can achieve.  

Built for SAP. Proven in the enterprise. 

This workshop is designed specifically for finance and IT leaders operating within SAP ECC or S/4HANA landscapes. You’ll discover how native automation—purpose-built for SAP—is enabling world-class finance teams to eliminate manual work, reduce close cycles, and drive compliance across global entities. 

What you’ll learn 

• How global enterprises run touchless R2R on SAP 
• Real examples from Siemens, Arla and Jabil—each using Redwood’s SAP-native platform to transform their close. 
• New research from SSON Research and Analytics: R2R automation maturity 
• Be among the first to see the latest benchmarks on where finance teams are winning—and where they’re falling short. 
• Complete SAP-native automation in action. Learn how to automate journal entry, balance sheet certification and task orchestration without leaving SAP.  

Join peers in a guided workshop session to define your automation path—aligned to your SAP environment. 

Sponsored by: Redwood

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Go behind the scenes of world-class shared services operations.

Gain exclusive access to the inner workings of top-performing Shared Services and GBS organizations through SSOW’s curated Site Tour Experience. Designed for transformation leaders and operational executives, these small-group visits offer a rare opportunity to see strategy in action—and ask the questions you can’t ask in a keynote.

Each experience includes:

• Live walkthroughs of the host’s delivery hubs, service centers, or innovation labs
• Candid conversations with functional leaders driving change in digital, talent, and process excellence
• Actionable insights into service design, operating models, and transformation journeys

Past tours have featured global powerhouses in healthcare, consumer goods, and tech—offering participants a firsthand look at everything from AI-enabled workflows to workforce re-skilling programs.

If you're looking to validate ideas, spark inspiration, or benchmark your next move, this is your front-row seat.

Space is limited. Reserve your spot or inquire about upcoming hosts.