The pace of transformation in shared services is accelerating — and top GBS leaders have shared their expertise on digitization, AI, operational excellence, and customer-centric service delivery. Access these exclusive presentations to discover the latest strategies driving measurable efficiency and enterprise impact.

Featured Presentations & Speakers:

Baxter – Explore how Baxter’s GBS organization evolved into a transformation engine through automation, AI, and process redesign. Learn how these changes cut lead times, improved service, and boosted EBITDA.

Smurfit Kappa – Discover how the Central Cluster unlocked $1.5M in savings using value selling, RPA, and digital transformation. Gain insights into how AI-powered credit management and data mining are reshaping financial decision-making.

Roche – See how Roche scaled from regional to global services by shifting to a product ownership model and implementing global KPIs. Hear how agile networks and end-to-end business process management drove their global expansion.

Smith+Nephew – Learn how Smith+Nephew expanded GBS into non-traditional services such as sales operations, compliance, and advanced supply chain management. Understand their blueprint for service design, stabilization, and continuous optimization.

👉 Stay ahead of the curve with proven strategies from the leaders shaping the future of GBS.