Ecopetrol is the largest company in Colombia, one of the 50 largest oil & gas companies in the world and one of the four largest in Latin America. Its Shared Services Organization provides transactional and value added services (HR, infrastructure, assets, financial and administrative operations). As a result of the oil crisis, the organization had to quickly reinvent itself as a driver of sustainable efficiency, partnering with the business to provide services for Ecopetrol and its Corporate Group. Currently, the group employs a multidisciplinary team and an integrated network, offering solutions that generate value throughout the country.

In this presentation, Andres Ponton Venegas, Director of Shared Services, Ecopetrol, discusses the SSO’s overall transformation to becoming one of the most successful SSOs in Latin America and its commitment to innovation and continuous improvement—yielding 86% satisfaction levels. As well as:

• Reinvention strategies to build a sustainable and successful way of working
• Develop differentiating, high performance capabilities for innovation and continuous improvement
• Become a strategic ally to the business through value added services