​​Latin American Shared Services & Outsourcing Week Conference​​
The Role of Data in Redefining Employee Experience in LATAM Shared Services Centers
This article explores how Shared Services Centers (SSCs) in Mexico, Brazil, and Colombia are using data to transform employee experience. As expectations rise around flexibility, personalization, and well-being, SSCs are shifting from efficiency-driven models to people-first strategies powered by analytics, AI, and real-time feedback tools.
From tailoring perks and preventing burnout to redesigning hybrid workspaces and ensuring ethical data use, LATAM SSCs are turning insight into impact. The article showcases regional innovations and highlights how data is helping leaders listen, adapt, and elevate the workplace.
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