Amanda Sa

Operational Excellence - Method Expert Robert Bosch LTDA

MAIN CONFERENCE DAY ONE, TUESDAY, OCTOBER 21, 2025

11:35 AM Transforming Process Excellence with Generative AI

Generative AI is redefining how shared services approach process improvement—moving from isolated fixes to scalable, insight-driven transformation. This session explores how one Brazil-based GBS organization is embedding GenAI into its digital CIP (Continuous Improvement Process) framework to uncover inefficiencies, inspire new ideas, and drive cross-functional collaboration. 


  • See how GenAI is integrated into a structured process improvement strategy to pinpoint optimization opportunities 
  • Learn how AI-generated insights are helping teams move from reactive problem-solving to proactive transformation 
  • Explore practical lessons from launching GenAI pilots that bridge tech and operations for smarter, faster decision-making 

Check out the incredible speaker line-up to see who will be joining Amanda.

Download The Latest Agenda

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Shared Services

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