Shared Services & Outsourcing Week Conference
October 21 - 23, 2024 | San José, Costa Rica
WORKSHOP DAY, TUESDAY, OCTOBER 10, 2023
9:00 am - 10:00 am
Registration for Pre-Conference Workshops
10:00 am - 11:30 am
WORKSHOP A: Using Business Intelligence Automation to Scale your Shared Services Operating Model Across Functions
Chuy Michel -
VP - Intelligent Automation,
Chazey Partners
Esteban Carril - Managing Director LATAM, Chazey Partners
Hola! Most SSC/GBS C-level executives who attend SSON LATAM events define themselves as looking after an Onshore Captive operating model. They want to optimize the orchestration between human and bot workforces to expand the scope of their operating model and attract talent. Such an automation strategy provides near real-time metrics for better decision-making across functions so they can hit their difficult KPIs and provide a higher return of investment.
Join this workshop to discuss:
• Adding automation to manual processes
• Scaling intelligent automation across support functions
• Orchestrating Business Intelligence automation with the workforce
• Integrating your operating model
Walk away with business intelligence automation to expand the scope of your operating model. Gracias!
11:30 am - 12:30 pm
Lunch!
12:30 pm - 2:00 pm
Workshop B: Implementing Shared Services and Advancing with Next-Generation Concepts
Brad DeMent -
Partner,
SCOTTMADDEN
George Penton - Partner, ScottMadden
John Francis - Partner, ScottMadden
Critical to the success of a shared services operation is a clear strategy, a detailed business case, a thoughtful implementation approach, and a focus on change management. Once established, you must ensure your shared services continue to add value to the organization in the face of intelligent automation, new service disruptions, and changes in the environment. Attend this workshop to dive into the must-haves for shared services success. We will discuss common pitfalls in implementation and beyond, focusing on how to maximize value during times of economic uncertainty. We will review next-generation concepts and share strategies to implement your shared services operations and to continue taking it to the next level.
2:00 pm - 2:30 pm
Afternoon Refreshments
2:15 pm - 2:30 pm
Meet in the Lobby for Site Tours
2:30 pm - 4:00 pm
LATAM Site Tours of VMWare and Experian
Join us for an offsite tour of a cutting-edge Latin American Shared Service Center. More exciting details coming soon!
4:00 pm - 5:30 pm
WORKSHOP C: Citizen Development Risks, Oversight, & Potential Rewards
Julio Viquez -
Senior Manager, Intelligent Automation CoE,
VMWARE
Citizen Development programs have certainly bridged the IA talent shortage gap in recent years. However, when NON-technical workforces can build workflow apps with very little effort, cost, and oversight, strong governance must be in place, so to ensure the rewards outweigh the risks. In this deep dive, collaboration workshop, the speakers and attendees will discuss and work through the matters below:
- Workflows that could or should NOT be touched by Citizen Development programs.
- Governance and CoE involvement – and who should ultimately own Citizen Development programs taking place within functional silos.
- Avoiding inefficient workflows, process logic errors, poor design, redundancy, and business impact insufficiency.
- Identifying and upskilling workforces to be Citizen Developers - and perhaps your organization’s new generation of IA talent!
5:30 pm - 6:30 pm
Welcome Toast
6:15 pm - 6:30 pm
Meet in the Lobby for Off-Site Experience
6:30 pm - 8:00 pm
Leave for Off-Site Experience
Register Now. Which customer are you?
Conference passes provide access to the Big Idea Stage, Receptions, Meals, the Innovation HUB, and so much more!
Select Your Packages
Unit Price
Quantity
Total
Gold
Register by Friday, June 21Main Conference Pass (Oct. 22-23)
- Breakfast & Lunch Daily
- Networking Activities
- Access to Innovation HUB
- Exciting Keynotes
- Actionable Tracks
- Interactive Discussion Groups
- Access to Event App & Digital Takeaways
Unit Price
$2199
$1299
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Best Deal
Platinum
Register by Friday, June 21All Access Pass (Oct. 21-23)
- 3 Workshops
- 1 Site Tour
- 1 Off-site Experience
- Breakfast & Lunch Daily
- Networking Activities
- Access to Innovation HUB
- Exciting Keynotes
- Actionable Tracks
- Interactive Discussion Groups
- Access to Event App & Digital Takeaways
Unit Price
$2899
$1999
Quantity
Total
${{ total }}
Gold
Main Conference Pass (Oct. 22-23)
- Breakfast & Lunch Daily
- Networking Activities
- Access to Innovation HUB
- Exciting Keynotes
- Actionable Tracks
- Access to Event App & Digital Takeaways
Unit Price
$2999
Quantity
Total
${{ total }}
Order Total
${{ total }}
