As global business demands grow, Shared Services organizations must evolve to stay agile, efficient, and aligned with enterprise goals. This session explores one company’s real-world journey — starting with operational stabilization and deep process redesign, followed by a strategic modernization phase focused on automation, standardization, and long-term value creation. After this groundwork was laid, the organization outsourced its core Shared Services functions to a global provider, while continuing the transformation journey with further automation and modernization initiatives to increase value creation and elevate efficiency to the next level. Discover key lessons learned and how the model was structured to deliver performance gains and support major initiatives such as the S/4HANA migration. 

Key Takeaways:  

• Discover the critical groundwork required before outsourcing — including operational stabilization, process redesign, and the establishment of global standards, governance, and service placement strategy. 
• Understand the key lessons learned from a transparent, practitioner-led journey — covering change management, communication, stakeholder engagement, and cultural alignment across regions.  
• Learn how to sustain service quality and unlock long-term value in an outsourced model — through effective governance, continuous automation, and a balanced approach between global scalability and local needs.