Carlos Santos

Head of Holcim Americas Business Services Holcim ABS

MAIN CONFERENCE DAY ONE, TUESDAY, OCTOBER 21, 2025

9:15 AM Evolve from Efficiency to Impact: The Journey to Value-Driven Service Delivery

Global Business Services organization has undergone a bold shift from a transactional support model to one that drives enterprise-wide value. In this opening keynote, LATAM and global leaders share how they redefined their operating model, mindset, and talent strategy to align more closely with business priorities. Learn how they navigate the complexities of transformation while they maintain operational stability, and how value delivery is now measured, recognized, and rewarded across their GBS. In this session they will detail: 

  • What prompted transformation from a transactional to a value-centric GBS model 
  • How the operating model and service architecture were reshaped to align with enterprise value levers 
  • The cultural, capability, and leadership shifts required to make “value” more than a buzzword 
  • Lessons learned in managing stakeholder expectations and sustaining momentum across regions 

Check out the incredible speaker line-up to see who will be joining Carlos.

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