In just a decade, 3M's Global Business Services (GBS) organization has transformed from a modest team of 100 in Costa Rica to having a team of over 1,400 employees as part of a global powerhouse operating from Poland, the Philippines and Costa Rica, where more than 250 processes are managed, primarily serving U.S. operations. The journey of 3M's GBS has evolved while always keeping in mind that productivity goes hand in hand with creating an exceptional employee experience, which opens a range of opportunities for leaders in the region.

This session will illustrate how 3M has established benchmarks in engagement, standardization, and leadership. Explore the strategic initiatives that have driven this transformation, including the consolidation of operations under unified models at a single site, the pursuit of process excellence through a continuous improvement mindset, and the broadening of services to encompass non-traditional offerings. These efforts have resulted in an industry-leading attrition rate and the distinction of being recognized as one of the Best Places to Work in the region.

Key Takeaways:

• Learn how 3M expanded its GBS presence while preserving culture and agility across global hubs
• Explore practical strategies to retain top talent and maintain low attrition during rapid growth
• Understand the connection between process standardization, leadership structure, and employee engagement