As organizations continue to scale their shared services, centralizing supply chain functions can unlock significant value, but it’s not always straightforward. This panel gathers LATAM leaders to explore the opportunities and challenges of centralizing supply chain operations, from procurement to logistics and everything in between. Gain insights into which functions are best suited for centralization and how to ensure successful implementation without disrupting the supply chain. 

• Which supply chain functions offer the most potential for centralization and why 
• The role of technology and data in enabling centralized supply chain services 
• Key strategies for managing change and ensuring collaboration across regions during centralization 

Scaling supply chain capabilities across global operations requires agility, adaptability, and strategic foresight. In this session, agile leadership shares their approaches to building flexible, responsive supply chain models that can rapidly adjust to changing market conditions. Learn how to scale effectively while maintaining operational excellence, enhancing customer service, and optimizing costs across regions. 

• Key strategies for scaling supply chain capabilities to support global growth 
• How to achieve agility through technology, process redesign, and strategic partnerships 
• Real-world examples of overcoming challenges and achieving scalable, high-performance supply chains 

In today’s fast-paced business environment, data-driven decision-making is essential to optimizing supply chain performance. This session explores how leaders are leveraging data analytics, real-time insights, and predictive modeling to drive smarter decisions and improve supply chain outcomes. Learn how to build a data-centric culture that empowers teams to make informed, timely choices that enhance efficiency and reduce risk. 

• The role of data analytics and real-time insights in transforming supply chain operations 
• How to create a data-driven decision-making framework for supply chain teams 
• Key tools and technologies for enabling predictive analytics and improving supply chain forecasting 

As global work models evolve, shared services leaders are reimagining their approach to talent acquisition—prioritizing skills over geography to unlock broader access to capabilities. According to SSON Research & Analytics, 26% of GBS organizations are now hiring in a location-agnostic manner, a steadily growing trend compared to the 37% that still recruit only within a commutable distance. This session explores how to build a truly borderless talent engine that drives agility, diversity, and competitiveness across regions. 

Key Takeaways: 

• Structure hiring systems that emphasize skills, flexibility, and business alignment over physical location 
• Navigate onboarding, development, and performance management for geographically distributed teams 
• Drive upskilling strategies that maintain enterprise standards while supporting regional adaptability 

Sergio Cadavid

HR Head
LafargeHolcim LatAm

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As digital transformation accelerates, HR functions are increasingly leveraging AI and automation to enhance the employee experience. This panel brings together LATAM HR leaders to discuss how they are integrating cutting-edge technologies to streamline recruitment, onboarding, performance management, and employee engagement. Gain insights into how AI and automation are shaping the future of HR and driving organizational success. 

• How AI and automation are transforming key HR processes and improving employee experience 
• Practical examples of leveraging technology to enhance recruitment, onboarding, and performance management 
• Challenges and best practices in scaling digital HR solutions across diverse regions 

To drive continuous improvement in HR shared services, it’s crucial to align KPIs with the needs and expectations of internal customers. This session will explore how to develop customer-centric KPIs to enhance service delivery, employee satisfaction, and overall HR performance. Learn how to define and measure success from the perspective of those you serve, ensuring that HR shared services truly add value to the business. 

• How to design and implement customer-driven KPIs that reflect employee needs and business goals 
• The impact of customer-focused KPIs on HR service delivery and employee engagement 
• Best practices for measuring, tracking, and acting on HR performance metrics that matter most 

Quote-to-Cash is under increasing pressure to deliver more—faster, cleaner, and with fewer customer disruptions. From order management and invoicing to dispute resolution and collections, organizations are rethinking their internal processes to improve service quality and drive global consistency. This session will showcase how shared services leaders are cleaning up and standardizing their Q2C operations across regions, leveraging AI, and aligning internal functions like O2C and PO management to create a more efficient, customer-focused value chain. 

• Strategies for streamlining internal Q2C processes to reduce disputes and enhance customer service 
• How AI and automation are being applied across regional hubs to improve accuracy, speed, and visibility 
• Lessons from global standardization efforts that connect Q2C with upstream processes like Create-to-Make 

The order-to-cash process is crucial for maintaining a smooth flow of revenue but optimizing it across multiple regions can be complex. This session will explore how to standardize and automate the O2C process to drive efficiency, improve customer experience, and enhance cash flow management. Learn how to roll out these improvements on a global scale and ensure alignment with business objectives. 

• Key strategies for standardizing and automating the order-to-cash process across global operations 
• The role of technology in improving customer experience and accelerating cash collection 
• Lessons learned in managing a global rollout while maintaining local adaptability 

Suemi Gonzalez

Order to Cash Sr Manager
PepsiCo

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As organizations across Latin America navigate inflationary pressure, talent shortages, and digital disruption, finance leaders are increasingly stepping into a strategic role—ensuring that people decisions are aligned with business priorities and cost objectives. This session explores how shared services finance teams are using data-driven insights to optimize workforce-related investments, manage financial risk, and support organizational scalability across the region. 

• Explore how finance leaders are enabling workforce agility by integrating financial modeling with strategic workforce planning 
• Understand how labor cost forecasting and scenario analysis are informing decisions on talent hubs, automation, and reskilling 
• Learn how shared services are building sustainable cost structures while supporting talent initiatives that drive long-term business value 

Paulina Garces

ABB Services Hub Lead
ABB

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