View the Day Two Agenda for the 2025 Shared Services & Outsourcing Week in Bogota occurring October, 20 to 22. Learn more today!
Our speakers will present in their preferred English or Spanish language. Translation services will be available onsite.
As shared services organizations scale from regional to global operations, the journey is full of challenges and opportunities. This panel brings together global leadership who have navigated this transformation, sharing key lessons on managing complexity, driving standardization, and maintaining local relevance while scaling globally. Attendees will gain valuable insights on how to successfully expand their GBS footprint without losing sight of operational excellence.
In a landscape where cost-saving measures are imperative, increasing headcount is counter-intuitive. Instead, offsetting proactive engagement within streamlined teams can significantly grow organizational efficiency. This session explores tailored methodologies of task mining and process optimization that can create remarkable outcomes without resorting solely to expanding personnel. In this session we will learn how global leaders tackle productivity challenges head-on exploring:
As organizations continue to scale their shared services, centralizing supply chain functions can unlock significant value, but itโs not always straightforward. This panel gathers LATAM leaders to explore the opportunities and challenges of centralizing supply chain operations, from procurement to logistics and everything in between. Gain insights into which functions are best suited for centralization and how to ensure successful implementation without disrupting the supply chain.
Scaling supply chain capabilities across global operations requires agility, adaptability, and strategic foresight. In this session, agile leadership shares their approaches to building flexible, responsive supply chain models that can rapidly adjust to changing market conditions. Learn how to scale effectively while maintaining operational excellence, enhancing customer service, and optimizing costs across regions.
In todayโs fast-paced business environment, data-driven decision-making is essential to optimizing supply chain performance. This session explores how leaders are leveraging data analytics, real-time insights, and predictive modeling to drive smarter decisions and improve supply chain outcomes. Learn how to build a data-centric culture that empowers teams to make informed, timely choices that enhance efficiency and reduce risk.
As global work models evolve, shared services leaders are reimagining their approach to talent acquisitionโprioritizing skills over geography to unlock broader access to capabilities. According to SSON Research & Analytics, 26% of GBS organizations are now hiring in a location-agnostic manner, a steadily growing trend compared to the 37% that still recruit only within a commutable distance. This session explores how to build a truly borderless talent engine that drives agility, diversity, and competitiveness across regions.
Key Takeaways:
As digital transformation accelerates, HR functions are increasingly leveraging AI and automation to enhance the employee experience. This panel brings together LATAM HR leaders to discuss how they are integrating cutting-edge technologies to streamline recruitment, onboarding, performance management, and employee engagement. Gain insights into how AI and automation are shaping the future of HR and driving organizational success.
To drive continuous improvement in HR shared services, itโs crucial to align KPIs with the needs and expectations of internal customers. This session will explore how to develop customer-centric KPIs to enhance service delivery, employee satisfaction, and overall HR performance. Learn how to define and measure success from the perspective of those you serve, ensuring that HR shared services truly add value to the business.
As organizations across Latin America navigate inflationary pressure, talent shortages, and digital disruption, finance leaders are increasingly stepping into a strategic roleโensuring that people decisions are aligned with business priorities and cost objectives. This session explores how shared services finance teams are using data-driven insights to optimize workforce-related investments, manage financial risk, and support organizational scalability across the region.
One Shared Service organization reimagined how data-driven insights could transform traditional financial and asset management processes into strategic levers for enterprise efficiency and value creation. Through different initiatives we unlocked new value by accelerating tax recovery, securing timely tax deductions and optimizing fixed asset utilization. By leveraging existing data and embedding a proactive mindset across teams, they created a scalable model that reduced costs, improved cash flow, and enhanced compliance. What began as isolated improvements evolved into a cohesive strategy that delivered measurable financial and operational impact. This formula for success is distilled into three key elementsโ The Sword, the shield and the MIDAS Touch โeach designed to unlock specific sources of value across the finance function.
Key Takeaways:
As organizations across Latin America navigate inflationary pressure, talent shortages, and digital disruption, finance leaders are increasingly stepping into a strategic roleโensuring that people decisions are aligned with business priorities and cost objectives. This session explores how shared services finance teams are using data-driven insights to optimize workforce-related investments, manage financial risk, and support organizational scalability across the region.
In just a decade, 3M's Global Business Services (GBS) organization has transformed from a modest team of 100 in Costa Rica to having a team of over 1,400 employees as part of a global powerhouse operating from Poland, the Philippines and Costa Rica, where more than 250 processes are managed, primarily serving U.S. operations. The journey of 3M's GBS has evolved while always keeping in mind that productivity goes hand in hand with creating an exceptional employee experience, which opens a range of opportunities for leaders in the region.
This session will illustrate how 3M has established benchmarks in engagement, standardization, and leadership. Explore the strategic initiatives that have driven this transformation, including the consolidation of operations under unified models at a single site, the pursuit of process excellence through a continuous improvement mindset, and the broadening of services to encompass non-traditional offerings. These efforts have resulted in an industry-leading attrition rate and the distinction of being recognized as one of the Best Places to Work in the region.
Key Takeaways: