View the Day Two Agenda for the 2025 Shared Services & Outsourcing Week in Bogota occurring October, 20 to 22. Learn more today!
Our speakers will present in their preferred English or Spanish language. Translation services will be available onsite.
As shared services organizations scale from regional to global operations, the journey is full of challenges and opportunities. This panel brings together global leadership who have navigated this transformation, sharing key lessons on managing complexity, driving standardization, and maintaining local relevance while scaling globally. Attendees will gain valuable insights on how to successfully expand their GBS footprint without losing sight of operational excellence.
Sustainable expansion requires more than just scaleโit demands a mindset of continuous evolution. In this session, hear how one leading organization is embedding Continuous Improvement into its GBS DNA to deliver consistent value, increase agility, and build a proactive service culture. Drawing from recent regional engagements and real-world results, this session highlights how a structured CI approach is driving operational excellence, unlocking efficiencies, and energizing teams across functions and geographies.
As organizations continue to scale their shared services, centralizing supply chain functions can unlock significant value, but itโs not always straightforward. This panel gathers LATAM leaders to explore the opportunities and challenges of centralizing supply chain operations, from procurement to logistics and everything in between. Gain insights into which functions are best suited for centralization and how to ensure successful implementation without disrupting the supply chain.
Scaling supply chain capabilities across global operations requires agility, adaptability, and strategic foresight. In this session, agile leadership shares their approaches to building flexible, responsive supply chain models that can rapidly adjust to changing market conditions. Learn how to scale effectively while maintaining operational excellence, enhancing customer service, and optimizing costs across regions.
In todayโs fast-paced business environment, data-driven decision-making is essential to optimizing supply chain performance. This session explores how leaders are leveraging data analytics, real-time insights, and predictive modeling to drive smarter decisions and improve supply chain outcomes. Learn how to build a data-centric culture that empowers teams to make informed, timely choices that enhance efficiency and reduce risk.
As global work models evolve, shared services leaders are reimagining their approach to talent acquisitionโprioritizing skills over geography to unlock broader access to capabilities. According to SSON Research & Analytics, 26% of GBS organizations are now hiring in a location-agnostic manner, a steadily growing trend compared to the 37% that still recruit only within a commutable distance. This session explores how to build a truly borderless talent engine that drives agility, diversity, and competitiveness across regions.
Key Takeaways:
As digital transformation accelerates, HR functions are increasingly leveraging AI and automation to enhance the employee experience. This panel brings together LATAM HR leaders to discuss how they are integrating cutting-edge technologies to streamline recruitment, onboarding, performance management, and employee engagement. Gain insights into how AI and automation are shaping the future of HR and driving organizational success.
To drive continuous improvement in HR shared services, itโs crucial to align KPIs with the needs and expectations of internal customers. This session will explore how to develop customer-centric KPIs to enhance service delivery, employee satisfaction, and overall HR performance. Learn how to define and measure success from the perspective of those you serve, ensuring that HR shared services truly add value to the business.
Quote-to-Cash is under increasing pressure to deliver moreโfaster, cleaner, and with fewer customer disruptions. From order management and invoicing to dispute resolution and collections, organizations are rethinking their internal processes to improve service quality and drive global consistency. This session will showcase how shared services leaders are cleaning up and standardizing their Q2C operations across regions, leveraging AI, and aligning internal functions like O2C and PO management to create a more efficient, customer-focused value chain.
The order-to-cash process is crucial for maintaining a smooth flow of revenue but optimizing it across multiple regions can be complex. This session will explore how to standardize and automate the O2C process to drive efficiency, improve customer experience, and enhance cash flow management. Learn how to roll out these improvements on a global scale and ensure alignment with business objectives.
As automation and AI reshape the Procure-to-Pay landscape, touchless transactions are becoming the benchmark for modern P2P operations. This session will examine how shared services leaders are driving end-to-end automation in P2Pโfrom procurement through invoicing to paymentโeliminating manual touchpoints and accelerating process efficiency. Discover how to integrate intelligent workflows that enable real-time processing, enhance compliance, and drive cost-effective scalability across global operations.