With LATAM becoming the new hub for SSC’s in the Americas, many companies are addressing the vital challenge of keeping their services and processes in tact as they move their Centers to the region. This session focuses on addressing the challenges faced by leaders during the migration of Shared Service Centers (SSCs) and emphasizes the importance of employees feeling the pertinency of what they do. Hear from a leading industry expert who will share their insights and best practices for maintaining employee engagement and a sense of purpose during the SSC migration process. Attendees will gain valuable knowledge on change management strategies that foster a positive and supportive environment, ensuring employees understand the relevance and impact of their contributions.

Key topics include:

-       Fostering a strong organizational culture that encourages employees to see their importance in the process

-       Optimizing processes to ensure smooth transitions

-       Leveraging technology to enhance the migration experience.