Luis Carlos Nuñez

Ecopetrol's Shared Services Center set out to solve a familiar challenge: how to re-engage long-tenured employees and transform a transactional organization into a strategic business partner. Through its Inspire2Impact initiative, the team empowered employees to act as the "CEOs of their services," combining leadership development, AI and analytics upskilling, and employee-led innovation to unlock extraordinary results. In just 18 months, the organization increased its employee Net Promoter Score from 53 to 91, achieved an Outstanding Great Place to Work score of 83, and generated $391.8 million in validated business benefits. In this session, Ecopetrol shares how a people-first talent strategy became the catalyst for cultural transformation, digital acceleration, and measurable enterprise impact.

Key Takeaways:

Discover how to reframe shared services careers to inspire ownership, innovation, and long-term employee engagement.

Learn how targeted upskilling in AI, analytics, and automation can turn employees into drivers of business value.

Explore the leadership, recognition, and co-creation strategies that helped generate $391.8 million in measurable benefits.

Carlos Torres, Vice President, Shared Services Management, Ecopetrol S.A.