In today’s dynamic business environment, Global Business Services leaders must navigate complexity with clarity, creativity, and continuous improvement at the core. Whether evaluating emerging technologies, rethinking service delivery, or responding to shifting stakeholder needs, applying a structured mindset grounded in both critical and design thinking is essential. This interactive workshop helps participants sharpen their decision-making by applying tools that foster innovation, uncover root causes, and accelerate sustainable outcomes across functions and regions. 

In this session, participants will: 

• Practice critical thinking and design thinking techniques to solve real-world scenarios around service expansion, process optimization, and digital transformation 
• Explore continuous improvement principles to identify inefficiencies, reduce bias, and promote data-driven decisions 
• Learn how to cultivate a mindset of curiosity, alignment, and experimentation to drive lasting value across the enterprise