Latin American Shared Services & Outsourcing Week Conference
October 20 - 22, 2025
| Bogotá, Colombia
Ximena Florez
Head of HR for Enterprise Functions LATAM and One HR LAN Johnson and JohnsonMAIN CONFERENCE, DAY TWO, WEDNESDAY, OCTOBER 22, 2025
3:15 PM Building Talent Engines Across the Americas: A Case Study in Regional Transformation
Faced with rapid business growth and the need for broader service coverage, a global organization launched a bold talent transformation within its regional hub—originally built to serve South America. In just two years, the hub increased its delivery capacity by 30% and expanded its scope to support operations in both South and North America. Set within a highly regulated, complex environment, this case study explores how the organization built a resilient and scalable talent engine—driven by strategic workforce planning, focused capability development, and strong leadership alignment.
Action Points:
- Unpack the transformation strategy that enabled a 30% increase in delivery capacity across the region
- Examine the governance shift and resource model needed to expand hub services from South America to North America
- Learn how leadership alignment, partnerships, and structured learning programs fueled a scalable talent ecosystem
Check out the incredible speaker line-up to see who will be joining Ximena.
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