As the COVID-19 pandemic is drastically changing everything around us, individuals and businesses are all being severely tested. These are unprecedented times for many businesses – tearing down of the global economy, straining of the global supply chains, and navigating the turbulent volatile markets.

Essential building blocks when stitched together make a system intelligent and transformational. As organizations go through digital transformation and more and more processes are identified to be automated, artificial intelligence AI comes to the fore along with smart analytics and human in the loop. In this context, let us explore the pieces.

Read our interview with Pagero and find out what impact they're making in the shared services industry! 

Winshuttle software is the leader in delivering data management and process automation solutions. We empower Shared Services Centers to quickly and easily exchange data with SAP using Excel, streamline SAP business processes using forms and workflows, and improve data quality by automating error-prone manual processes. Our business-led, IT-enabled solutions enable users to automate processes without compromising security or governance. With Winshuttle, you can improve financial accounting processes, speed up customer and vendor onboarding, drive greater plant maintenance efficiency, and tackle data migration projects. 

Read our blog post to help you define your operational excellence strategy for 2020! 

Find out the top 6 resources you need to read to help you ramp up process mining in your company. 

SSOW 2020 asked Tania Wilhelm what she believes the current climate for women in shared services and outsourcing is. Read her answers below to get her advice for women in the workplace and also the advice she's gotten from her own mentors! 

SSOW 2020 asked Shivani Bhatia what she believes the current climate for women in shared services and outsourcing is. Read her answers below to get her advice for women in the workplace and also the advice she's gotten from her own mentors! 

Nadiyah Gause, Business Solutions Innovation Lead at Johnson and Johnson, talks to us in her #SSOWomen interview about the biggest challenges currently for women in the workplace, her view on failure, and mentorship in her life. 

Carrie Williams, AVP of HR at Platinum Mortgage Company, talks to us in her #SSOWomen interview about the biggest challenges currently for women in the workplace, her view on failure, and mentorship in her life. 

What exactly is design thinking and how do you implement it into your current company? The concept of having an agile problem solving mentality is great, but can be hard to implement in the workplace in practice. Find out how Kim Colletta, producer at SSON implemented deisgn thinking into her current workplace! 

Read the program overview to see the new features at SSOW 2020! We've kept the best and added more including the CFO Boardroom, #SSOWomen, and The Start-Up Zone. Check out the value they'll bring to your experience at the 24th Shared Services & Outsourcing Week.  

Providing value to your customers includes more than just cost. Read the 5 ways that Ledvance used to deliver meaning and impact to their customers! 

Cindy Pauls is the Director of Shared Services at Borden Dairy Company, a $1.3 billion dairy manufacturer and distributor headquartered in Dallas, Texas.

Ryan Loy currently serves as the CIO for EBSCO Industries, a multibillion-dollar diversified conglomerate with businesses spanning the globe.

Robert Richman is a culture strategist and was the co-creator of Zappos Insights, an innovative program focused on educating companies on the secrets behind Zappos’ amazing employee culture.

A look at how three different organizations transformed their HR strategy to help reach overall business success.