Where is the shared services industry heading in 2022?

Resuming transformation is the key theme. We spoke to leaders across organizations from UC Davis, Zimmer Biomet, the Air Force Services Centre, Estee Lauder, Slack and more.

This report looks at: Key areas of change in the shared services and GBS space:

1. Focus 1: Whole employee well-being

2. Focus 2: Build mode - investing in improvements when chips are down

3. Focus 3: Centering the experience

4. Focus 4: Creating space for the skills emerging in the remote shared services environment

5. Focus 5: The changing face of virtual onboarding in the long term

6. Focus 6: A deep need for process standardization

We further looked at an in-depth case: A look behind the shared services curtains at Delaware North

Also within this report are statistics from SSON Analytics, Gartner and Deloitte.