The Handbook to Setting Up a Modern SSC

The Handbook to Setting Up a Modern SSC

88% of shared services professionals’ top strategic target in 2025 is optimizing cost and efficiency. But how are leading shared services centers (SSCs) getting there?

SSON Research & Analytics’ 2025 edition of The Handbook to Setting Up a Modern SSC is now available, offering valuable, peer-driven survey results and statistics that answer these critical questions.

Key Takeaways from the Report:

  • Gain insights into the top strategic priorities for 2025 and how leading SSCs are addressing them.
  • Compare your SSC’s performance with industry standards and identify areas for improvement.
  • Learn how to align your SSC with broader enterprise goals through effective governance and communication.
  • Consider your location strategy using a range of important factors from its infrastructure to its talent pool.
  • Discover best practices with advice from leaders at Aon, Iron Mountain, Cox Automotive and more for selecting and standardizing high-impact processes to ensure global consistency and efficiency.
  • Leverage the latest advancements in RPA, AI, and data analytics to enhance service delivery and operational efficiency.

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