The shared services community has spoken — these are the must-see presentations everyone’s still talking about from SSOW 2025!

Curated from hundreds of sessions at Shared Services & Outsourcing Week, these top-rated presentations — as voted by your peers — spotlight the real-world strategies driving transformation across GBS and shared services.

Inside, you’ll uncover:

• How Nokia turned its GBS function into a strategic value driver using AI, service design, and customer-first operating models — shared by Rod Lindsay, President, Nokia Business Services at Nokia.
• How UPS digitized its recruitment pipeline, automated onboarding, and accelerated hiring impact — led by Kelly Flaherty Parkinson, Vice President of HR Operations at UPS.
• Why sponsors are your secret weapon for career growth in shared services, and how to find them — from Mercedes Sullivan, Vice President of People Transformation at McKinley Companies.
• How to uncover hidden labor costs and workforce fragmentation to inform smarter org design and GBS strategy – with Christine Burrell & Rick Bridger at BrandSafway, and Molly Donofrio at ScottMadden

Whether you attended SSOW or are just catching up now, these peer-vetted insights will help you benchmark, evolve, and lead with confidence. Fill out the form to the right or click here to get your copy sent straight to your inbox.