Amir Abou Baker

Amir is a global technology and operations leader who has steered large-scale transformations at Google, Meta, and WhatsApp. Operating at the intersection of technology and global scale, he specializes in bridging the gap between high-level strategy and complex execution. Throughout his tenure, Amir has built a reputation for transforming customer experience and shared services including Quality Assurance, Learning & Development, Tooling, and Analytics—into high-efficiency engines fueled by data and empathy. With a proven track record of optimizing massive internal and BPO workforces across diverse geographies, he views AI and automation as the keys to unlocking intuitive customer experiences. He redefines the self-service journey by ensuring the voice of the customer informs the product roadmap, he effectively closes the loop between global service delivery and technical innovation. Above all, he is dedicated to building high-performance, multi-functional cultures where operational rigor and human-centric innovation go hand-in-hand.