Ashish Gupta

SVP of GBS- Transitions & Operations Reckitt

Wednesday, March 10, 2027: Main Program & SSON Impact Awards

10:00 AM The Human Premium: Judgment, Curiosity and Empathy in an Agentic Enterprise

As agentic systems absorb more of the transactional layer, the value of human work concentrates in what machines handle poorly. Yet most GBS workforce plans still measure capability in tasks, not in discernment. This session explores how leaders build for the traits that decide whether AI investments actually deliver:

Judgment in ambiguity, where the data is incomplete and the precedent doesn't apply
Curiosity that surfaces the question no one scripted into the workflow
Empathy that reads the context behind a client or colleague's request
Career paths and reward models built around discernment rather than throughput

Check out the incredible speaker line-up to see who will be joining Ashish.

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